Customer Enablement Manager

Lightspeed; Toronto; Hybrid; CAD 74,000 - 82,000; Full time

Benefits offered by this job

Flexible paid time off

Remote work policies

Equity options

Pension plan contribution

Training opportunities

Health and wellness credit

Job summary

Lightspeed in Ontario, Canada is seeking a Customer Enablement Manager to lead onboarding for new customers across Lightspeed systems. You will manage the full project lifecycle from signature to go-live, acting as a strategic advisor and product expert while coordinating cross-functional teams to deliver timely go-lives and high customer satisfaction.

The role requires 3–5 years in customer onboarding or project management within SaaS or tech/B2B, plus strong communication and problem-solving

Qualifications

• 3–5 years of experience in customer implementation, project management, or consulting in a SaaS/tech B2B environment.
• Golf industry experience.
• Ability to manage multiple onboarding projects with complex technical components.
• Bachelor’s degree or equivalent experience in Business, Technology or related field.
• Familiarity with POS platforms is advantageous.
• Technical fluency with integration workflows and SaaS ecosystems.
• Strong communication and stakeholder management skills.
• Comfort operating in fast-changing environments.

Responsibilities

• Serve as primary onboarding contact, building relationships and guiding customers through a structured rollout.
• Collaborate with Sales and Account Management to define onboarding plans.
• Lead project planning, scoping requirements, coordinating training, tracking deliverables, go-live readiness.
• Proactively manage onboarding pipeline and customer timelines to ensure momentum.
• Apply project management best practices across concurrent engagements and mitigate risks.
• Coordinate cross-functional teams to ensure onboarding success.
• Escalate blockers and facilitate cross-department resolution.
• Continuously assess onboarding outcomes and refine internal processes.
• Maintain knowledge of Lightspeed product suite and updates.

Skills

Project management

Customer onboarding

Stakeholder management

Communication

Problem solving

Adaptability

Education

Bachelor’s degree in Business or related field

Tools

ChurnZero

HubSpot

Salesforce

Job description

Hi there! Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

As a Customer Enablement Manager, you will drive the successful implementation and onboarding of new customers across our Lightspeed systems. You’ll manage the full project lifecycle - from signature to go-live - ensuring customers experience a seamless transition and rapid time-to-value.

This role is ideal for an experienced, tech-savvy professional who thrives in fast-paced environments, excels in project management, and knows how to deliver exceptional customer experiences. You’ll act as a strategic advisor, project manager, and product expert - owning complex engagements while aligning cross-functional stakeholders across Sales, Customer Management, and Support.

What you’ll be doing:

• Serve as the primary point of contact during onboarding, building strong relationships with customers and guiding them through a structured, timely rollout.

• Collaborate with Sales and Account Management teams to understand customer goals and define tailored onboarding plans.

• Lead project planning activities including scoping requirements, coordinating training sessions, tracking deliverables, and managing go-live readiness.

• Leverage internal systems to proactively manage the onboarding pipeline and individual customer timelines to ensure steady progress across all accounts, maintaining momentum, prioritizing quality and delivering timely go-lives that support high customer satisfaction.

• Apply project management best practices across multiple concurrent engagements, driving timely execution and proactive risk mitigation.

• Coordinate internal teams including Implementation Consultants, Implementation Specialists, Account Managers and Customer Success reps to ensure successful execution of onboarding tasks.

• Escalate blockers effectively and act as a communication bridge across departments to resolve issues efficiently.

• Continuously assess onboarding outcomes and refine internal processes to enhance future implementations.

• Maintain a strong understanding of Lightspeed’s product suite, as well as its features, updates, and enhancements.

How you will be measured on success:

• Time to Value (TTV) - Deliver onboarding within target timelines without compromising quality.

• Customer Satisfaction (CSAT/NPS) - Ensure clients feel confident, supported, and empowered post-onboarding.

• Cross-functional Efficiency - Drive alignment across Sales, Customer Management, and Implementation teams.

• Engagement Quality - Maintain organized, insightful data and communications throughout the project lifecycle.

What you need to bring:

• 3-5 years of experience in customer implementation, project management, or consulting roles in a SaaS or tech-driven B2B environment.

• Golf industry experience

• Proven ability to simultaneously manage multiple onboarding projects with complex technical and operational components.

• Bachelor’s degree in Business, Technology, or a related field - or equivalent experience.

• Familiarity with POS platforms is highly advantageous.

• Technical fluency with integration workflows, data migration, and SaaS ecosystems.

• Strong communication, stakeholder management, and problem-solving skills.

• Comfort operating in ambiguous, fast-changing environments - able to adapt quickly when priorities shift.

• Hands-on experience with tools like ChurnZero, HubSpot, and Salesforce (asset)

What will help you be successful in this role:

• Polished phone etiquette

• Excellent written and verbal communication in English, with the ability to simplify complexity

• Familiarity with the Golf industry

• Intermediate Excel/Sheets skills for tracking, analysis, and reporting

• Strong ability in keeping internal and external stakeholders informed & aligned

• Comfort navigating handoffs and escalations with diplomacy & clarity

• Knowledge of Mac OS X, iOS and G-Suite

Be a changemaker

You’ll enjoy:

• A flexible work environment that empowers you to do your best work

• A culture that celebrates performance

• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard

• Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

• Flexible paid time off and remote work policies

• Equity options, because this is your company too

• Contributions to your pension plan. Your future matters

• Training opportunities to grow your skills and career

• Health and wellness credit so you feel your best

• Time off to volunteer and give back to your community

• Interest groups, employee led networks, social committees to sponsored sports teams

• Computer purchase program to get your personal Macbook

• Enhanced parental leave to support growing families

• Etc…

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities

At Lightspeed, we carefully consider a wide range of factors when determining compensation, including your skill set, qualifications, experience, and market data. These considerations can cause your compensation to vary. We reasonably expect the total compensation for this position to be in the range of $74,000 to 82,000 CAD. Lightspeed also provides a variety of employee benefits including, but not limited to, medical, dental, wellness, life and disability insurance, RRSP plan and match, paid parental leave top-up, and paid time off.

Please note that this compensation information is solely for candidates hired to perform work within Ontario and reflects the amount Lightspeed is willing to pay at the time of this posting. Lightspeed uses artificial intelligence–enabled tools to support certain aspects of the recruitment process; all hiring decisions are made by our recruiting and hiring teams.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.