Customer Enablement Manager (Golf)

Lightspeed Commerce; Montreal (administrative region); Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible paid time off

Remote work policies

Equity options

Pension plan contributions

Training opportunities

Health and wellness credit

Time off to volunteer

Employee networks

Mac purchase program

Enhanced parental leave

Job summary

This role demands a tech-savvy, proactive professional with strong project management skills and a track record of delivering exceptional customer experiences in a fast-paced environment.

Qualifications

• 3–5 years of experience in customer implementation, project management, or consulting in SaaS/tech B2B
• Golf industry experience a plus
• Proven ability to manage multiple onboarding projects with complex components
• Bachelor’s degree or equivalent experience
• Familiarity with POS platforms is advantageous
• Strong communication and problem-solving skills

Responsibilities

• Serve as primary onboarding contact, guiding customers through a structured rollout
• Collaborate with Sales and Account Management to define onboarding goals
• Lead project planning, scoping requirements, and go-live readiness
• Manage onboarding pipeline and timelines across accounts
• Coordinate Implementation Consultants, Specialists, Account Managers and CS reps
• Escalate blockers and maintain cross-department communication
• Refine onboarding processes based on outcomes
• Maintain knowledge of Lightspeed product suite

Skills

SaaS project mgmt

Onboarding management

Multi-project coordination

POS platforms

Stakeholder mgmt

Communication

Education

Bachelor's degree in Business/Tech

Tools

ChurnZero

HubSpot

Salesforce

Job description

Hi there! Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

As a Customer Enablement Manager, you will drive the successful implementation and onboarding of new customers across our Lightspeed systems. You’ll manage the full project lifecycle - from signature to go-live - ensuring customers experience a seamless transition and rapid time-to-value.

This role is ideal for an experienced, tech-savvy professional who thrives in fast-paced environments, excels in project management, and knows how to deliver exceptional customer experiences. You’ll act as a strategic advisor, project manager, and product expert - owning complex engagements while aligning cross-functional stakeholders across Sales, Customer Management, and Support.

What you’ll be doing:

• Serve as the primary point of contact during onboarding, building strong relationships with customers and guiding them through a structured, timely rollout.
• Collaborate with Sales and Account Management teams to understand customer goals and define tailored onboarding plans.
• Lead project planning activities including scoping requirements, coordinating training sessions, tracking deliverables, and managing go-live readiness.
• Leverage internal systems to proactively manage the onboarding pipeline and individual customer timelines to ensure steady progress across all accounts, maintaining momentum, prioritizing quality and delivering timely go-lives that support high customer satisfaction.
• Apply project management best practices across multiple concurrent engagements, driving timely execution and proactive risk mitigation.
• Coordinate internal teams including Implementation Consultants, Implementation Specialists, Account Managers and Customer Success reps to ensure successful execution of onboarding tasks.
• Escalate blockers effectively and act as a communication bridge across departments to resolve issues efficiently.
• Continuously assess onboarding outcomes and refine internal processes to enhance future implementations.
• Maintain a strong understanding of Lightspeed’s product suite, as well as its features, updates, and enhancements.

How you will be measured on success:

• Time to Value (TTV) - Deliver onboarding within target timelines without compromising quality.
• Customer Satisfaction (CSAT/NPS) - Ensure clients feel confident, supported, and empowered post-onboarding.
• Cross-functional Efficiency - Drive alignment across Sales, Customer Management, and Implementation teams.
• Engagement Quality - Maintain organized, insightful data and communications throughout the project lifecycle.

What you need to bring:

• 3-5 years of experience in customer implementation, project management, or consulting roles in a SaaS or tech-driven B2B environment.
• Golf industry experience
• Proven ability to simultaneously manage multiple onboarding projects with complex technical and operational components.
• Bachelor’s degree in Business, Technology, or a related field - or equivalent experience.
• Familiarity with POS platforms is highly advantageous.
• Technical fluency with integration workflows, data migration, and SaaS ecosystems.
• Strong communication, stakeholder management, and problem-solving skills.
• Comfort operating in ambiguous, fast-changing environments - able to adapt quickly when priorities shift.
• Hands-on experience with tools like ChurnZero, HubSpot, and Salesforce (asset)

What will help you be successful in this role:

• Polished phone etiquette
• Excellent written and verbal communication in English, with the ability to simplify complexity
• Familiarity with the Golf industry
• Intermediate Excel/Sheets skills for tracking, analysis, and reporting
• Strong ability in keeping internal and external stakeholders informed & aligned
• Comfort navigating handoffs and escalations with diplomacy & clarity
• Knowledge of Mac OS X, iOS and G-Suite

Be a changemaker

You’ll enjoy:

• A flexible work environment that empowers you to do your best work (3 days a week in office)
• A culture that celebrates performance
• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
• Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

• Flexible paid time off and remote work policies
• Equity options, because this is your company too
• Contributions to your pension plan. Your future matters
• Training opportunities to grow your skills and career
• Health and wellness credit so you feel your best
• Time off to volunteer and give back to your community
• Interest groups, employee led networks, social committees to sponsored sports teams
• Computer purchase program to get your personal Macbook
• Enhanced parental leave to support growing families
• Etc…

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.