Onboarding & Customer Success Lead - Logistics

Armour Transportation Group; City of Moncton; On-site; CAD 45,000 - 50,000; Full time

Job summary

Armour Transportation Group is seeking a Customer Success & Implementation Specialist in Moncton, NB. You will lead new customer implementations from sales handoff through launch and transition to ongoing support, coordinating with customers and internal teams to ensure readiness and success.

This role requires strong organizational skills, attention to detail, and excellent communication. The position is full-time, Monday–Friday, with a salary of $45,000–$50,000 per year, based in Moncton.

Qualifications

• Experience delivering onboarding projects for customers in logistics or transportation.
• Experience leading customer implementations or cross-functional projects.
• Postsecondary education in Business, Logistics, Supply Chain or related field is preferred.
• Industry certifications or transportation-related education are assets.

Responsibilities

• Lead onboarding from sales handoff through launch and transition to ongoing support.
• Be the primary point of contact during onboarding and implementation.
• Coordinate milestones, progress updates and action items.
• Confirm readiness across operations, billing, technology, and support before first shipment.
• Document procedures and communicate requirements to terminals and internal teams.
• Train customers on shipment visibility, invoicing, and support channels.

Skills

Organizational skills

Project coordination

Multitasking

Problem solving

Documentation

Communication

Education

Business/Logistics/Supply Chain degree

Transportation certifications

Tools

TruckMate

MS Office

EDI integration

Job description

Armour Transportation Group is seeking a Customer Success & Implementation Specialist in Moncton, NB. You will lead new customer implementations from sales handoff through launch and transition to ongoing support, coordinating with customers and internal teams to ensure readiness and success.

This role requires strong organizational skills, attention to detail, and excellent communication. The position is full-time, Monday–Friday, with a salary of $45,000–$50,000 per year, based in Moncton.