On-Site Support Specialist

Genuine Parts; Calgary; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking an On-Site Support Specialist to provide exceptional customer service and support functions at a customer site. This role involves engaging with clients, enhancing relationships, and performing various duties that may include driving, delivery, and customer service. The ideal candidate will possess strong organizational skills, reliability, and a commitment to excellence. Join a company that values your contributions and offers a comprehensive benefits package, including healthcare coverage and vacation pay. If you're ready to make an impact in a supportive environment, this opportunity is for you.

Benefits

Healthcare Coverage

401(k)

Tuition Reimbursement

Vacation Pay

Sick Pay

Holiday Pay

Qualifications

• 3-5 years of related experience or equivalent combination required.
• Product knowledge from previous warehouse experience is preferred.

Responsibilities

• Provide excellent customer service to enhance relationships and sales.
• Perform support functions primarily at a customer location.

Skills

Customer Service

Communication Skills

Time Management

Reliability

Organization

Moderate Computer Skills

Forklift Certification

Education

High School Diploma or GED

Job description

SUMMARY

Under limited supervision, the On-Site Support Specialist performs support functions for a customer site. Use this job if the position is combining several nonexempt functions. This position works more than 50% of the time at the customer location.

JOB DUTIES

• Provides excellent customer service that will enhance the relationship and lead to ongoing sales.
• May act as a lead/mentor to other employees.
• Performs one or more of the following support functions primarily at a customer location that include, but are not limited to, ART, VMI, driving, delivery, crib attendant, storeroom work and/or customer service.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

• Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization and attention to detail required.
• Industry experience required; product knowledge from previous warehouse experience is preferred.
• Customer service and communication skills required.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the Internet required.
• May need to be certified to operate a forklift.
• Valid driver’s license and good driving record required.

PHYSICAL DEMANDS

• Must be able to move up to 100 lbs and lift up to 50 lbs.

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.