Personal Banking Advisor

The Toronto-Dominion Bank (Canada); Wetaskiwin; On-site; CAD 44,000 - 59,000; Full time

Job summary

TD Canada Trust is seeking a Personal Banking Associate for our Wetaskiwin branch to guide customers through new accounts, investments and banking solutions while delivering a high level of service.

You will engage customers with day-to-day advice, assist in cash transactions and promote digital banking tools, ensuring accurate documentation and compliance with regulations. The role emphasizes building relationships and delivering operational excellence in a friendly, client-focused environment.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• IFC or equivalent – within 90 days of start date.
• Post-Secondary or Undergraduate degree (in related field) preferred.
• Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet.
• Knowledge of banking solutions and processes to advise customers.
• A self-starter who works independently in a dynamic work environment.

Responsibilities

• Engage customers in day-to-day advice needs, service transactions and digital education.
• Understand customer needs and guide customers to the right contact for solutions.
• Build customer confidence in digital banking via mobile, ATM, and online channels.
• Support frontline staff with cash and non-cash transactions and report issues to management.
• Suggest improvements to branch operations to enhance customer experience.
• Ensure documentation is accurate and compliant with regulations and TD’s Code of Conduct.

Skills

Customer service

MS Office

Communication

Time management

Education

High School diploma

IFC within 90 days

Post-Secondary degree preferred

Tools

Branch software

Internet

Job description

TD Canada Trust is seeking a Personal Banking Associate for our Wetaskiwin branch to guide customers through new accounts, investments and banking solutions while delivering a high level of service.

You will engage customers with day-to-day advice, assist in cash transactions and promote digital banking tools, ensuring accurate documentation and compliance with regulations. The role emphasizes building relationships and delivering operational excellence in a friendly, client-focused environment.