On-Site Fleet Operations Specialist

Element Fleet Management México; Toronto; Hybrid; MXN 300,000 - 420,000; Full time

Benefits offered by this job

Competitive base salary

Annual bonus

Savings and retirement benefits

Grocery and restaurant vouchers

Sports activities support

Medical and life insurance

Flexible schedules

Hybrid work model

Free parking

Job summary

Element Fleet Management México is seeking an In-Plant (Full-Service) professional to act as the embedded on-site extension of Element at a client's facility. You will support drivers and fleet coordinators, manage the fleet lifecycle from vehicle ordering to delivery, maintenance, incident management and return.

As the single point of contact on site, you will resolve issues, maintain accurate data, and provide proactive guidance on fleet programs, ensuring high-touch service and compliance

Qualifications

• Bachelor's degree or equivalent in Business Administration, Hospitality or Engineering.
• At least 2 years of experience in customer service or fleet operations.
• Experience working on client premises or in high-touch service environments preferred.
• Strong verbal and written communication skills; basic English skills.

Responsibilities

• Execute end-to-end lifecycle operations: coordinate vehicle purchases, manage maintenance and repairs, schedule returns and remarketing, and ensure compliance with client policies.
• Serve as the on-site contact for drivers and VIP users, answering questions, processing requests and providing proactive guidance on fleet programs.
• Resolve process issues promptly by liaising with Element departments (FPS Pods, maintenance, insurance) and documenting corrective actions.
• Maintain accurate data in Element and client systems (vehicle inventories, driver assignments, service records).
• Provide regular status updates and reports to the Dedicated Supervisor and client management.

Skills

Customer service

Fleet operations

Communication

Education

Bachelor's degree or equivalent

Job description

Element Fleet Management México is seeking an In-Plant (Full-Service) professional to act as the embedded on-site extension of Element at a client's facility. You will support drivers and fleet coordinators, manage the fleet lifecycle from vehicle ordering to delivery, maintenance, incident management and return.

As the single point of contact on site, you will resolve issues, maintain accurate data, and provide proactive guidance on fleet programs, ensuring high-touch service and compliance