Specialist, In plant

Element Fleet Management México; Toronto; Hybrid; MXN 300,000 - 420,000; Full time

Benefits offered by this job

Competitive base salary

Annual bonus

Savings and retirement benefits

Grocery and restaurant vouchers

Sports activities support

Medical and life insurance

Flexible schedules

Hybrid work model

Free parking

Job summary

Element Fleet Management México is seeking an In-Plant (Full-Service) professional to act as the embedded on-site extension of Element at a client's facility. You will support drivers and fleet coordinators, manage the fleet lifecycle from vehicle ordering to delivery, maintenance, incident management and return.

As the single point of contact on site, you will resolve issues, maintain accurate data, and provide proactive guidance on fleet programs, ensuring high-touch service and compliance

Qualifications

• Bachelor's degree or equivalent in Business Administration, Hospitality or Engineering.
• At least 2 years of experience in customer service or fleet operations.
• Experience working on client premises or in high-touch service environments preferred.
• Strong verbal and written communication skills; basic English skills.

Responsibilities

• Execute end-to-end lifecycle operations: coordinate vehicle purchases, manage maintenance and repairs, schedule returns and remarketing, and ensure compliance with client policies.
• Serve as the on-site contact for drivers and VIP users, answering questions, processing requests and providing proactive guidance on fleet programs.
• Resolve process issues promptly by liaising with Element departments (FPS Pods, maintenance, insurance) and documenting corrective actions.
• Maintain accurate data in Element and client systems (vehicle inventories, driver assignments, service records).
• Provide regular status updates and reports to the Dedicated Supervisor and client management.

Skills

Customer service

Fleet operations

Communication

Education

Bachelor's degree or equivalent

Job description

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

The In-Plant (Full-Service) role serves as an embedded operational extension of Element at a client's facilities. This person provides full-service support to drivers and fleet coordinators, executing the fleet lifecycle from vehicle ordering and delivery through maintenance, incident management and return. Acting as the single point of contact on site, the In-Plant resolves process issues, manages data and ensures drivers receive a high-touch service. The position is suited to mid-to-high complexity clients with fragmented points of contact.

• Execute end-to-end lifecycle operations: coordinate vehicle purchases, manage maintenance and repairs, schedule returns and remarketing, and ensure compliance with client policies
• Serve as the on-site contact for drivers and VIP users, answering questions, processing requests and providing proactive guidance on fleet programs.
• Resolve process issues promptly by liaising with Element departments (FPS Pods, maintenance, insurance) and documenting corrective actions.
• Maintain accurate data in Element and client systems (vehicle inventories, driver assignments, service records).
• Provide regular status updates and reports to the Dedicated Supervisor and client management.

Qualifications

• Bachelor's degree or equivalent experience in Business Administration, Hospitality or Engineering.
• At least 2 years of experience in customer service or fleet operations.
• Experience working on client premises or in high-touch service environments preferred.
• Strong verbal and written communication skills; basic English skills.

Key Skills & Competencies

• Customer-first mindset and empathy for drivers.
• Ability to manage multiple tasks in a fast-paced environment.
• Understanding of fleet processes (purchasing, maintenance, T&R).

What’s In It For You

At Element, we recognize our team's efforts with a competitive compensation package and benefits that go beyond legal requirements:

• Competitive base salary
• Annual bonus
• Savings fund and savings account
• Retirement plan with company contribution
• Grocery and restaurant vouchers
• Support for sports activities

Additionally, we offer non-monetary benefits that enhance your quality of life, serve the needs of you and your family and foster a culture of wellness: medical and life insurance, flexible schedules, a hybrid work model, and free parking.

We are a culture of innovation, empowerment, decision-making, and accountability.

Candidates must be willing to comply with a pre-employment background check.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [e-mail] or call 55 5018 7100.