On-Site Admin Pro — Customer Service & Order Mgmt

STRIVE Recruitment Inc.; Brantford; On-site; CAD 33,000 - 37,000; Full time

Job summary

STRIVE Recruitment Inc. is partnering with an established manufacturing company to recruit an Administrative Professional – Customer Service in Brantford, ON. The role supports customer service and order management, requiring strong organization, communication, and ERP/MRP/CRM proficiency.

The position is full-time, on-site, with a Monday–Friday day shift. Compensation is $24–$27/hour (experience dependent) and the role is temporary to permanent.

Qualifications

• Minimum 2 years of administrative or customer service experience.
• High school diploma or equivalent.
• Strong MS Office skills, especially Excel and Outlook.
• Experience with ERP/MRP systems such as SAP, Oracle, or Microsoft Dynamics.
• Familiarity with CRM systems (Salesforce, HubSpot, MS Dynamics CRM).
• Experience processing purchase orders, sales orders, invoices, and shipping docs.
• Excellent communication and data entry accuracy.

Responsibilities

• Provide administrative and customer service support, including order entry, order tracking, and documentation management.
• Process customer and dealer purchase orders, sales orders, acknowledgments, packing lists, invoices, and related documentation using ERP/MRP systems.
• Respond to customer and dealer inquiries regarding order status, lead times, shipping updates, and product availability.
• Maintain accurate customer and dealer information within ERP and CRM systems, including contact details, order history, and sales activities.
• Support dealer sales activities by tracking communications, follow-ups, and opportunities within the CRM system.
• Coordinate with Production Planning, Shipping, Warehouse, and Quality teams to resolve order discrepancies and support on-time deliveries.
• Prepare daily and weekly reports related to open orders, order backlogs, shipments, and dealer activity.
• Maintain accurate pricing information, customer records, and order documentation.
• Communicate professionally with customers, dealers, and internal departments via phone and email.
• Identify and elevate complex customer concerns or order-related issues to the appropriate team members.
• Ensure accuracy, confidentiality, and compliance with company policies and procedures.

Skills

Excel

Outlook

Education

High school diploma or equivalent

Tools

ERP/MRP systems (SAP, Oracle, MS Dynamics)

CRM systems (Salesforce, HubSpot, MS Dynamics CRM)

Job description

STRIVE Recruitment Inc. is partnering with an established manufacturing company to recruit an Administrative Professional – Customer Service in Brantford, ON. The role supports customer service and order management, requiring strong organization, communication, and ERP/MRP/CRM proficiency.

The position is full-time, on-site, with a Monday–Friday day shift. Compensation is $24–$27/hour (experience dependent) and the role is temporary to permanent.