Manufacturing Customer Service & Order Administrator

STRIVE Recruitment Inc.; Brantford; On-site; CAD 33,000 - 37,000; Full time

Job summary

STRIVE Recruitment Inc. is seeking an Administrative Professional – Customer Service in Brantford, ON. This on-site, full-time role supports order management and customer service across departments, ensuring accurate records and timely deliveries.

You will manage customer and dealer inquiries, process orders, and coordinate with Production, Shipping, and Sales to maintain lead times and order accuracy. Strong Excel/Outlook skills and ERP/MRP/CRM experience are essential.

Qualifications

• Minimum 2 years of administrative or customer service experience.
• High school diploma or equivalent.
• Strong proficiency in Microsoft Office, particularly Excel and Outlook.
• Experience with ERP/MRP systems (e.g., SAP, Oracle, Microsoft Dynamics) is preferred.
• Familiarity with CRM systems (Salesforce, HubSpot, or MS Dynamics CRM) is an asset.
• Experience processing purchase orders, sales orders, invoices, and shipping documentation.
• Excellent written and verbal communication with a customer-focused approach.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving skills and the ability to collaborate across departments.
• Experience supporting dealer networks, inside sales, or order management is an asset.
• Familiarity with inventory management, shipping processes, customer portals, or EDI systems is an asset.

Responsibilities

• Provide administrative and customer service support, including order entry, order tracking, and documentation management.

Job description

STRIVE Recruitment Inc. is seeking an Administrative Professional – Customer Service in Brantford, ON. This on-site, full-time role supports order management and customer service across departments, ensuring accurate records and timely deliveries.

You will manage customer and dealer inquiries, process orders, and coordinate with Production, Shipping, and Sales to maintain lead times and order accuracy. Strong Excel/Outlook skills and ERP/MRP/CRM experience are essential.