Office Receptionist

Shivalik Trading Inc.; Montague; On-site; CAD 30,000 - 46,000; Full time

Job summary

Shivalik Trading Inc. is seeking an Office Receptionist to be the first point of contact for our global clients, local suppliers, and logistics partners.

You will manage front-office operations, greet visitors, answer calls, handle mail and emails, and support Sales and Logistics with data entry and documentation. The ideal candidate has at least 1 year in a receptionist or administrative role, strong English communication, and proficiency with Microsoft 365 and CRM systems.

Qualifications

• 1+ year of experience in receptionist or administrative role.
• Excellent verbal and written English communication.
• Proficient with Microsoft 365 (Outlook, Word, Excel) and comfortable learning CRM systems.
• High level of dependability, enthusiasm, and ability to stay calm during busy periods.
• Ability to handle confidential information with discretion.

Responsibilities

• Greet visitors and callers; project a professional, welcoming demeanor.
• Manage a multi-line phone system and route calls to Sales, Logistics, or Management.
• Handle mail, couriers, and email correspondence.
• Assist Sales and Logistics with data entry, filing, and export documentation.
• Maintain a tidy, organized reception area and meeting rooms; monitor office supplies.
• Coordinate meetings, calendars, and travel arrangements for executives.

Skills

Verbal communication

Written communication

Professionalism

Organisational skills

Discretion

Customer service

Education

Basic Food Safety Certification

Tools

CRM systems

Microsoft 365

Job description

As the Office Receptionist for Shivalik Trading Inc., you are the first point of contact for our global clients, local suppliers, and logistics partners. Shivalik specializes in the trusted export of premium seafood - including lobsters, crabs, oysters, and mussels. We are looking for a professional, organized, and friendly individual to manage our front-office operations and ensure a seamless experience for everyone who connects with our brand.

Key Responsibilities

• First Impressions: Greet visitors, clients, and partners with a professional and welcoming demeanor.
• Communication Hub: Manage a multi-line phone system; screen and direct calls to the appropriate departments (Sales, Logistics, or Management).
• Correspondence: Manage incoming and outgoing mail, couriers, and digital correspondence via email.
• Administrative Support: Assist the Sales and Logistics teams with data entry, filing, and preparing export documentation as needed.
• Office Coordination: Maintain a clean, organized, and professional reception area and boardrooms; monitor and order office supplies.
• Scheduling: Coordinate meetings, maintain office calendars, and assist in travel arrangements for the executive team.

The Ideal Candidate:

• Experience: Minimum of 1 year in a receptionist or administrative role, preferably in a fast-paced office or hospitality environment.
• Professionalism: Excellent verbal and written communication skills in English.
• Tech-Savvy: Strong proficiency in Microsoft 365 (Outlook, Word, Excel) and comfortable learning new digital tools or CRM systems.
• Soft Skills: High level of dependability, enthusiasm, and the ability to remain calm and solution-oriented during busy periods.
• Discretion: Ability to handle sensitive company and client information with total confidentiality

Essential Skills:

• Computer Use
• Oral Communication
• Working with Others

Soft Skills:

• Confidence

Hard Skills:

• Account Management
• Advertising Sales

Digital Skills:

• Email

Certifications:

• Basic Food Safety Certification

Languages:

• English
• French