Coordinateur(trice) des Ventes (Sales Operations Coordinator)

Made by Gather; Montreal; On-site; CAD 52,000 - 68,000; Full time

Benefits offered by this job

Extended medical benefits

Health Spending Account

Retirement Savings with Company Match

Discount on our products

Annual Work from Home Stipend

Free access to fitness center with

Direct access to McGill metro and REM

Adjacent to Time Out Market and other

Dynamic environment surrounded by

Job summary

Made by Gather is seeking a Sales Operations Coordinator in Montreal to support Sales Managers and Directors by managing key accounts, maintaining client relationships, and coordinating day-to-day sales workflows.

You will track merchandise flow, keep internal teams informed, and ensure processes run smoothly while maintaining data integrity across platforms, with a focus on timely, accurate client communications.

Qualifications

• 2–4 years of experience in sales operations or client services.
• Strong organizational skills to manage competing priorities and deadlines.
• Excellent communication with internal teams and external clients.
• Proactive mindset and problem-prevention focus.
• High accuracy in data entry and client materials.
• Experience with sales systems (NetSuite, Salesforce, Fusion) is a plus.
• Comfort working independently within a collaborative team.

Responsibilities

• Be the go-to contact for key clients with timely updates and inquiries.
• Collaborate across departments to drive project execution.
• Prepare accurate proposals, reports, and client presentations for Sales Directors.
• Monitor timelines and flag risks early, ensuring smooth communication.
• Identify inefficiencies and help implement improvements.
• Maintain pricing and product data across platforms.
• Manage purchase orders from entry to fulfillment.
• Oversee chargebacks and deductions per policy.
• Track sales operations metrics with internal tools.
• Review deliverables against internal standards and client requirements.
• Stay updated on customer compliance and update SOPs accordingly.
• Support the broader Sales Operations team with administrative tasks.

Skills

Organizational skills

Communication

Proactive mindset

Attention to detail

Independence

Tools

NetSuite

Salesforce

Fusion

Customer portals

Job description

Ton profil

Made by Gather - the company behind America’s fastest-growing kitchenware brands. Founded in 2003 by entrepreneur Shae Hong, Made by Gather makes super-premium design and innovation accessible to the world through our kitchenware and lifestyle brands Beautiful by Drew® and bella®. We’ve spent 20+ years developing our special sauce, bringing trend-forward design to each of our brands, combined with innovative marketing strategies and collaborative strategic relationships with leading omni-channel retailers.

At our core, we’re built on design, quality, agility, and innovation,and we’re looking for driven individuals who are ready to make an impact. We don’t just create great products; we hustle to bring bold ideas to life, take ownership of our work, stand united as a team, and focus on sales and results while staying fully engaged in everything we do.

This opportunity offers competitive pay and a comprehensive benefits package that supports your growth and well-being. At Made by Gather, we have you covered

• Extended medical benefits
• Health Spending Account
• Retirement Savings with Company Match
• Discount on our products
• Annual Work from Home Stipend
• Free access to fitness center with lockers and showers in office building
• Direct access to McGill metro and REM station
• Adjacent to Time Out Market and other restaurants and retailers
• Dynamic environment surrounded by beauty; we provide coffee, drinks, and snacks to fuel you all day.

If you’re looking for a workplace that values initiative, creativity, and results, while giving you the tools to thrive with our company learning and development programs, this is the place for you.

SALES OPERATIONS COORDINATOR

The Sales Operations Coordinator is the backbone of our Sales team, ensuring everything runs smoothly behind the scenes. You will support Sales Managers and Directors by managing key accounts, maintaining client relationships, and acting as a central point of contact for customers. This role focuses on coordinating sales operations tasks, improving processes, and keeping day-to-day activities on track.

Reporting to the Sales Operations Manager, you will also track the flow of merchandise and ensure internal teams stay informed and aligned. If you are detail-oriented, organized, and enjoy making things run efficiently, this is the role for you.

What You'll Do

• Be the go-to point of contact for key clients, providing timely updates, answering inquiries, and ensuring an excellent customer experience throughout the sales process
• Collaborate across departments to drive project execution and deliver on client expectations
• Support Sales Directors and Managers by preparing accurate proposals, reports, and client-facing presentations
• Monitor timelines and flag potential risks early, ensuring smooth communication and problem-solving with stakeholders
• Spot inefficiencies in our sales processes, contribute to solutions, and help implement improvements that increase speed and accuracy
• Maintain accurate pricing and product data across internal platforms and customer portals
• Manage purchase orders, ensuring timely and compliant processing from entry to fulfillment
• Oversee chargebacks and deductions, resolving discrepancies in line with company policies
• Keep track of key sales operations metrics using internal trackers and tools
• Review deliverables to ensure they meet internal standards and client requirements
• Stay current with customer compliance requirements and update internal documentation (SOPs) accordingly
• Support the broader Sales Operations team with administrative and operational tasks as needed

What You Bring

• 2–4 years of experience in sales operations, client services, or a related administrative support role, ideally in a fast-paced or cross-functional environment
• Strong organizational skills with the ability to manage competing priorities, track details, and meet deadlines
• Excellent communication skills: clear, professional, and comfortable interacting with both internal teams and external clients
• A proactive mindset and a knack for identifying issues before they become problems
• High level of accuracy and attention to detail in everything from data entry to client-facing materials
• Experience working with sales systems and tools (e.g., NetSuite, Salesforce, Fusion, customer portals) is an asset
• Comfort working independently while staying closely connected to a collaborative team
• A flexible, roll‑up-your-sleeves attitude: willing to pitch in wherever needed to keep things moving
• This role requires advanced English skills to communicate with international stakeholders