Office Manager

Nelnet, Inc.; Canada; On-site; CAD 59,000 - 92,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

HSA/FSA

401K + student loan

Life insurance

AD&D

Employee stock purchase

Tuition reimbursement

Wellness program

Incentive pay

Job summary

Nelnet, Inc. is seeking an organized Office Manager to oversee daily operations, reception, building safety, and vendor relations inside an in-office role in Canada. You’ll support leadership with polished presentations, reports, and travel logistics while maintaining an outstanding office environment.

The role requires 3+ years in similar functions and proficiency in MS Office and ServiceNow. Join a leading financial services organization committed to delivering a best-in-class workplace

Qualifications

• 3+ years of experience in office management, facilities coordination or workplace operations.
• Strong administrative capabilities and ability to prepare reports and presentations.
• Excellent organizational and communication skills; customer-service oriented.
• Proficient with MS Office, especially PowerPoint and Excel; familiarity with ServiceNow.

Responsibilities

• Oversee daily office operations to ensure a clean, safe, and professional workspace.
• Oversee reception, sign-ins, escorts, and security protocol compliance.
• Serve as onsite contact for building management, maintenance, inspections and safety.
• Manage inquiries via phone/email and coordinate access for employees and visitors.
• Monitor and resolve ServiceNow/work-order tickets; coordinate vendor support.
• Perform space checks and minor workspace adjustments; manage vendor billing.
• Prepare polished presentations and leadership meeting materials.
• Coordinate internal events and external client meetings; arrange travel logistics.
• Draft agendas, book meeting spaces, and provide light technical support.

Skills

Office management

Facilities coordination

Workplace operations

Administrative skills

PowerPoint

Excel

ServiceNow

Tools

ServiceNow

Job description

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.We are seeking a highly organized, solutions-oriented Office Manager who brings a strong blend of facilities management and executive-level administrative support. In this role, you’ll be the heartbeat of our workplace—ensuring our office runs smoothly, our people have what they need to be successful, and our environment reflects the professionalism of a leading financial services organization.If you thrive in fast-moving environments, enjoy solving problems before they become problems, and take pride in running a best-in-class workplace experience, we’d love to meet you.Compensation Range for this Role: $59,498-$92,000 CAD (based on experience)This role has an in office requirement.Additionally, this position requires the successful completion of a Government of Canada Reliability Clearance (PERC) as a condition of employment. Candidates must be eligible to obtain and maintain the required clearance throughout their employment.Facilities & Workplace OperationsOversee daily office operations to ensure a clean, safe, and professional workspaceOversee reception operations including greeting visitors, managing sign-ins, coordinating escorts, and ensuring security protocols are followedAct as the primary onsite contact for building management, maintenance, inspections, and safety protocols. Support incoming inquiries (phone/email) and direct them appropriatelyManage building access for employees, contractors, and visitorsMonitor and resolve ServiceNow/work-order tickets and coordinate vendor supportConduct routine space checks and handle minor workspace adjustmentsVendor & Property ManagementCoordinate with key vendors (cleaning, supplies, coffee/water services, shredding, electricians)Coordinate maintenance requests, monitor service levels, and oversee vendor billingMaintain facility documentation and asse inventoriesAdministrative & Executive SupportBuild polished, executive-ready PowerPoint presentations and consolidate materials for leadership meetingsManage multiple priorities and meet tight deadlines with easeCoordinate internal events and external client meetings if neededArrange travel and meeting logistics for leaders and visitorsPrepare reports and financial summaries — including working from raw data when neededDraft agendas, set up meeting materials, and book meeting spacesProvide light technical support and triage as neededOffice Logistics & SupportManage office supply orders and inventory.Support seating plans, space assignments, and move coordinationEnsure an exceptional visitor and employee experience onsiteFinancial AdministrationSupport the office/facilities budget, including invoice processing and tracking quotesEnsure accurate documentation and approval workflow managementEXPERIENCE:3+ years of experience in office management, facilities coordination, workplace operations, or a similar roleStrong administrative capabilities, including report preparation, presentation building, and event coordinationExcellent organizational skills with the ability to prioritize and manage competing deadlinesStrong communication skills and a service-focused approachComfort with MS Office (especially PowerPoint and Excel) and digital ticketing systems (e.g., ServiceNow)Willingness to roll up your sleeves and assist with light physical tasks as needed.COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:Attention to detail, 10-key, strong math skills, strong spreadsheet skills, good judgment and analytic skills.Demonstrate customer service skills and organization skills.Effective oral communications skills.Ability to handle conflict as needed.Basic problem solving ability.Computer skills to include MS Outlook, PC proficiency (Windows environment), MS Office Suite.This position is for an existing vacancy within our organization.Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: Benefits & Perks - Nelnet Inc.Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Talent Acquisition at 402-486-5725 or [e-mail] is a Drug Free and Tobacco Free Workplace.Use of Artificial Intelligence in HiringWe may use automated or artificial intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information, see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring