Office Manager

Chartwell Master Care LP; Calgary; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Office Manager to oversee clerical duties and ensure a safe environment for residents. This role involves managing inquiries, coordinating front desk staff, and maintaining accurate accounting records. The ideal candidate will have experience in a retirement or healthcare setting and possess strong communication and empathy skills. Join a diverse and caring team dedicated to enhancing the lives of seniors and their families through personalized experiences. If you are passionate about making a difference in the community, this opportunity is perfect for you.

Qualifications

• Minimum of 2 years’ experience in a related role.
• Completion of a diploma or certificate in financial management or bookkeeping.

Responsibilities

• Manage office routines and clerical duties for residents and staff.
• Oversee front desk staff and maintain accounting records.

Skills

Communication Skills

Empathy

Initiative

Supervisory Abilities

Patience

Education

Post Secondary Diploma in Financial Management

Certificate in Bookkeeping

Tools

Microsoft Office

Excel

Word

Job description

The Office Manager is responsible for all aspects of office routines and clerical duties for residents and employees in the retirement residence. The will assist in maintaining a safe and secure environment for residents, visitors and other staff members.

The responsibilities of this role include but are not limited to:

• Responds to resident or family member inquiries/concerns and ensures appropriate action is taken within decision-making authority and/or brings to the attention of the General Manager;
• Oversees and co-ordinates front desk staff;
• Participates as a member of the work team and provides support to other team members;
• Maintains a complete set of accounting records for the residence;
• Prepares all resident billings;
• Handles all queries concerning billings and payments from residents and/or their family members;
• Performs payroll duties necessary for the calculation of accurate wages and salaries of all staff;
• Maintains employee records of hours worked, days absent, vacation, statutory holidays and sick time;
• Welcomes and orients new residents, family members and other visitors;
• Effectively communicates and interacts with residents, family members, visitors and volunteers in a courteous and professional manner;
• Understands and follows all health and safety policies and procedures (including residence’s fire and safety programs). Works safely to reduce the risk of injury to self, other staff members and residents. Promptly reports all actual or potentially hazardous situations;
• Sorts incoming mail daily for distribution to residents and other departments and manages outgoing mail;
• Organizes workflow through administrative office, co-ordinates meetings and schedules appointments as required;

The ideal candidates will possess:

• Minimum of 2 years’ of related experience;
• Successful completion of post secondary diploma or certificate program in financial management or bookkeeping;
• Previous experience in a retirement or health care environment considered an asset;
• Empathy for and understanding of the needs of the seniors and/or individuals with disabilities;
• Ability to interact with all levels of staff, residents and their family members, and other professionals with a high degree of patience and tolerance;
• Good communication skills (both written and verbal);
• Initiative, good judgment and supervisory abilities;
• Good computer skills including proficiency in Microsoft Office with a working knowledge of Excel and Word.

About Us

At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.

Chartwell’s commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

Job Info

• Job Identification 18762
• Job Category General Manager/Administrative/Office
• Posting Date 04/22/2025, 04:51 PM
• Apply Before 05/22/2025, 04:51 PM
• Job Schedule Full time
• Locations 4315 Richardson Road SW, Calgary, AB, T3E 7J7, CA
• Residence Name Chartwell Royal Park Retirement Residence