Office & Community Outreach Manager

Socket.dev; Canada; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive wages & bonuses

Growth & development support

Employee benefits

Employee and Family Assistance Program

Matching RRSP contributions

Job summary

Socket.dev is seeking an Office Manager & Community Outreach professional to support reception, payroll, reporting, and administrative duties for a residents' community in Canada. You will help drive occupancy through marketing, partnerships, and excellent resident engagement.

The role involves managing payroll processes, keeping confidential records, coordinating with the General Manager, and building strong relationships with healthcare and community partners.

Qualifications

• Excellent communication skills, both verbal and written.
• Excellent computer skills, including proficiency in Google Suites.
• Experienced in dealing with seniors (2 – 5 years).
• Skilled in conflict management techniques.
• Must have a valid driver’s licence.

Responsibilities

• Assist with payroll processing under the direction of the General Manager.
• Process new associates through payroll and benefits systems.
• Prepare financial, Resident, associate, and other administrative reports as requested.
• Maintain accurate and organized Resident and associate administrative files.
• Process Resident move-ins, discharges, and temporary absences using the appropriate forms and systems.
• Complete all required paperwork for new rentals and maintain accurate documentation.
• Maintain current and in-depth knowledge of the Residency Agreement, Information Package, and Resident Handbook.
• Maintain confidentiality of all financial, personnel, Resident, and business information.
• Perform reception responsibilities, including welcoming guests and visitors, answering and directing telephone calls, maintaining visitor logs, and providing general administrative support.
• Respond to questions and inquiries from Residents, families, visitors, and other stakeholders in a professional and timely manner.
• Perform other administrative duties and tasks as assigned.
• Develop, promote, and implement effective marketing plans and social events that support occupancy and community awareness.
• Build, maintain, and grow strategic relationships and referral partnerships within the local healthcare and broader community.
• Develop a qualified lead and referral network that includes Public healthcare providers, Private healthcare providers, Senior centres and community associations, Family and community influencers, Seniors and prospective Residents, Referral sources such as trust companies, financial planners, bankers, lawyers, real estate professionals, clergy, and other community partners.
• Plan, budget, and coordinate regular one-on-one meetings, presentations, and engagement opportunities with community influencers and seniors’ groups to educate them about the residence’s services and offerings.
• Drive referrals, community traffic, and awareness through ongoing relationship development and outreach.
• Seek out and negotiate appropriate community sponsorship opportunities.
• Regularly monitor competitor availability, offerings, pricing, and market activity to identify opportunities and maintain market awareness.
• Monitor expenditures against the approved marketing budget.
• Maintain open and effective communication with prospects, families, community partners, Residents, and internal teams.

Skills

Excellent communication

Experience with seniors

Conflict management

Active listening

Team collaboration

Empathy

Customer service

Tools

Google Suites

Microsoft Office

Financial systems & billing

Job description

Socket.dev is seeking an Office Manager & Community Outreach professional to support reception, payroll, reporting, and administrative duties for a residents' community in Canada. You will help drive occupancy through marketing, partnerships, and excellent resident engagement.

The role involves managing payroll processes, keeping confidential records, coordinating with the General Manager, and building strong relationships with healthcare and community partners.