Office Clerk (in-person)

TELUS Health; Vancouver; On-site; CAD 45,000 - 65,000; Full time

Job summary

TELUS Health in Vancouver is hiring an Administrative Assistant for our Defined Benefit Pension Administration team. You’ll support workflow with data entry across in-house systems and Excel, manage mail, and maintain organized filing and archiving.

You have post-secondary education or two years of relevant experience, strong attention to detail, and solid MS Office skills. Bilingual English-French is an asset in a collaborative, client-focused environment.

Qualifications

• Post-secondary education or 2 years of relevant experience.
• Strong attention to detail and ability to multitask.
• Experience with document management and archiving systems.
• Proficiency with office equipment (photocopier, printer, fax).
• Strong MS Office skills (Word, Excel, PowerPoint).
• Excellent organizational and time management abilities.
• Strong written and verbal communication.
• Professional demeanor with customer service orientation.
• Experience in the group benefits or pension industry.
• Self-motivated team player with initiative and independence.
• Bilingual English and French is an asset.

Responsibilities

• Perform data entry across systems, including in-house pension administration system and Excel worksheets.
• Execute mail merges for mass client communications efficiently.
• Manage general administrative duties such as scanning, faxing, photocopying, and supply management.
• Maintain organized filing systems and archive documents according to retention policies.
• Process incoming mail by opening, sorting, logging, and distributing team correspondence.
• Prepare and verify outbound mail packages for accuracy.
• Support document management through both digital and physical filing systems.
• Assist other administrative assistants as needed to ensure smooth team operations.
• Identify and implement process improvements to boost team efficiency.
• Participate in special projects as assigned to add value to operations.

Skills

Data entry

Multitasking

Document management

MS Office

Customer service

Communication

Organization

Bilingual EN/FR (asset)

Education

Post-secondary education or 2 years relevant experience

Tools

MS Office

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our team and what we’ll accomplish together

Are you ready to take on a pivotal role that keeps everything running smoothly? As an Administrative Assistant in our Defined Benefit Pension Administration team, you\'ll provide essential support to ensure efficient workflow and high standards of accuracy and confidentiality. If you have a keen eye for detail, strong organizational skills, and a passion for supporting team operations, we want to hear from you!

Why Join Us?

• Being part of a dedicated and dynamic team
• Enjoying opportunities for growth and professional development
• Working in a collaborative and supportive environment
• Feeling valued for your contributions and initiatives

What You’ll Do

• Perform data entry across various systems, including our in-house pension administration system and Excel worksheets
• Execute mail merges for mass client communications efficiently
• Manage general administrative duties such as scanning, faxing, photocopying, and supply management
• Maintain organized filing systems and archive documents according to retention policies
• Process incoming mail by opening, sorting, logging, and distributing team correspondence
• Prepare and verify outbound mail packages for accuracy
• Support document management through both digital and physical filing systems
• Assist other administrative assistants as needed to ensure smooth team operations
• Identify and implement process improvements to boost team efficiency
• Participate in special projects as assigned to add value to our operations

What You Bring

• Post-secondary education or a minimum of two years of relevant experience
• Strong attention to detail and the ability to multitask effectively
• Proven experience with document management and archiving systems
• Advanced proficiency with office equipment (photocopier, printer, fax)
• Strong computer skills, particularly in MS Office Suite (Word, Excel, PowerPoint) - MS Office certificate preferred
• Exceptional organizational and time management abilities
• Strong written and verbal communication skills
• A professional demeanor with strong customer service orientation
• Experience in the group benefits or pension industry
• A self-motivated team player who demonstrates initiative and independence
• Bilingual skills in English and French (an asset)

A Bit About Us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.