Office Assistant II

McMaster University; Hamilton; On-site; CAD 42,000 - 54,000; Full time

Job summary

McMaster University is seeking an administrative support professional to perform a variety of clerical, secretarial, and reception duties. Training will be provided on the job. The role includes scheduling meetings, greeting visitors, handling inquiries, processing payments, and maintaining records.

The position operates in a typical office setting with supervision and guidance. Qualifications include a high school diploma and at least six months of related customer service experience.

Qualifications

• High school diploma or equivalent.
• 6 months of related experience in a customer service environment.

Responsibilities

• Schedule meetings, room bookings and appointments.
• Greet visitors and answer routine inquiries in person, by telephone or e-mail.
• Process payments and journal entries according to established guidelines.
• Run reports and perform standard analyses.
• Update and maintain files, correspondence and records.

Skills

Customer service

Clerical duties

Reception

Education

High school diploma

Job description

Performs a variety of financial transactions and routine clerical/secretarial/reception duties according to established procedures and guidelines. Training for the responsibilities of the position is provided on the job.

Accountabilities

• Schedule meetings, room bookings and appointments.
• Greet visitors, answer routine inquiries in person, by telephone or e-mail. Escalate non-routine inquiries to appropriate personnel.
• Process payments and journal entries according to established guidelines.
• Run reports and perform standard analyses according to established guidelines.
• Update and maintain files, correspondence and records according to established guidelines.
• Verify and review a variety of files, records and documentation according to established guidelines.
• Assist with mailings and ordering of supplies and office materials.
• Copy, collate and assemble a variety of documents and packages for review.
• Provide administrative support for events and meetings.
• Perform other secretarial and clerical duties of a similar nature, as required.

Qualifications

Education: High school diploma or equivalent

Experience: 6 months of related experience in a customer service environment.

Working Conditions

• Typical office environment.
• Work is completed under close supervision and assistance is immediately available.

Exclusions

• Does not monitor budgets and reconcile accounts.
• Does not conduct database or literature searches to find references and articles.
• Does not show procedures to others.

Employment Equity Statement

McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the "Dish With One Spoon" wampum agreement.

The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.

The University seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially welcomes applications from indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.

As part of McMaster's commitment, all applicants are invited to complete a confidential Applicant Diversity Survey through the online application submission process. The Survey questionnaire requests voluntary self-identification in relation to equity-seeking groups that have historically faced and continue to face barriers in employment. Please refer to the Applicant Diversity Survey - Statement of Collection for additional information.

Job applicants requiring accommodation to participate in the hiring process should contact:

At McMaster University, we believe in a comprehensive and inclusive interview process. Our interview methods encompass a variety of approaches that allow our hiring teams to provide a flexible and accessible experience for engaging with our candidates. Throughout your recruitment process at McMaster, you may be requested to participate in a variety of formats, that may include in-person, virtual or recorded interviews. If you have any questions as you move through the hiring process, please reach out to [e-mail] or the HR contact associated with your position of interest.

AI Statement

McMaster and its third-party partners may use AI tools to screen, assess, or select applicants during the hiring process. Please note that currently our recruitment platform does not use AI nor is it part of our current recommended recruitment process.