Digital Imaging Production Tec

McMaster University; Hamilton; On-site; CAD 52,000 - 70,000; Full time

Job summary

McMaster University in Hamilton, Ontario, is seeking a digital imaging and production specialist to execute and optimize printing and OMR workflows for course and non-course materials. The role involves training staff, maintaining quality, and coordinating file distribution across networked devices to ensure timely delivery of high-quality documents.

The position requires a two-year college diploma and a minimum of three years of relevant experience, with responsibilities spanning equipment

Qualifications

• Two-year Community College diploma in a relevant field.
• Minimum three years of relevant experience.

Responsibilities

• Train others on the use of equipment and systems.
• Scan and edit a variety of course materials required to maintain production output.
• Coordinate with supervisors to ensure effective distribution of files across networked devices while maximizing production efficiency and establishing work priorities.
• Monitor quality standards for electronic imaging, printing services, and Optical Mark Recognition (OMR) operations.
• Provide Optical Mark Recognition services and address administrative and technical concerns.
• Calculate production costs associated with course materials.
• Proof and verify the work of others to ensure quality standards and production requirements are met.
• Update, maintain, verify, and retrieve files from departmental databases.
• Review the quality and accuracy of materials produced in a fast-paced, high-volume production environment.
• Ensure quality copies are produced for all jobs.
• Report quality and production-related issues to the supervisor.
• Send files to print and ensure timely completion and delivery.
• Review work requests and develop production plans that maximize equipment utilization.
• Prioritize and adjust workloads according to deadlines and changing demands.
• Utilize file repository management systems and web-to-print submission systems.
• Adhere to established policies, standards, and workflow procedures.
• Monitor work demands and route jobs to appropriate equipment to maximize productivity.

Education

Two-year Community College diploma in a relevant field

Job description

General Description

Responsible for executing and providing a wide variety of digital imaging services, including producing high-quality course and non-course materials. This position involves preparing electronic job tickets for output in a timely and cost-effective manner, maintaining and monitoring quality standards and procedures, and providing Optical Mark Recognition (OMR) services to the University community.

The incumbent interacts with faculty members, departmental customers, and representatives, providing advice on technical issues that arise during production. The role requires a high degree of accuracy, a comprehensive understanding of electronic production capabilities and scanning solutions, and a thorough knowledge of electronic imaging systems and custom publishing files.

The position operates state-of-the-art digital printers, presses, plotters, and scanners to produce high-quality, industry-standard print materials, including custom courseware, administrative forms, marketing materials, pay statements, stationery, tests, examinations, research reports, course materials, convocation materials, diplomas, and training documents.

Representative Duties and Responsibilities

Digital Imaging and Production

• Train others on the use of equipment and systems.
• Scan and edit a variety of course materials required to maintain production output.
• Coordinate with supervisors to ensure effective distribution of files across networked devices while maximizing production efficiency and establishing work priorities.
• Monitor quality standards for electronic imaging, printing services, and Optical Mark Recognition (OMR) operations.
• Provide Optical Mark Recognition services and address administrative and technical concerns.
• Calculate production costs associated with course materials.
• Proof and verify the work of others to ensure quality standards and production requirements are met.
• Update, maintain, verify, and retrieve files from departmental databases.
• Review the quality and accuracy of materials produced in a fast-paced, high-volume production environment.
• Ensure quality copies are produced for all jobs.
• Report quality and production-related issues to the supervisor.
• Send files to print and ensure timely completion and delivery.
• Review work requests and develop production plans that maximize equipment utilization.
• Prioritize and adjust workloads according to deadlines and changing demands.
• Utilize file repository management systems and web-to-print submission systems.
• Adhere to established policies, standards, and workflow procedures.
• Monitor work demands and route jobs to appropriate equipment to maximize productivity.

Customer Service and Consultation

• Provide front-line customer service to faculty, students, staff, and departmental clients.
• Greet visitors and respond to or redirect inquiries in person, by telephone, and by email.
• Provide advice and guidance regarding technical issues and submission requirements.
• Create hard-copy and electronic proofs and work with clients to resolve design, layout, text, and font-related issues.
• Perform basic design and reformatting of posters from client-provided files.

Equipment Operation and Maintenance

• Ensure the proper operation and routine maintenance of scanners, printers, and plotters.
• Identify equipment error codes and machinery malfunctions and utilize operating manuals to troubleshoot issues.
• Escalate complex technical problems to the appropriate support area.
• Operate digital presses, plotters, scanners, duplicating equipment, foamcore cutters, trimmers, and other print production equipment.
• Operate all assigned equipment in accordance with established safety rules and regulations.

Inventory, Shipping, and Finishing

• Order and maintain inventory of supplies and equipment necessary for print operations.
• Maintain a clean and organized work area.
• Perform manual and machine bindery operations, including Cerlox binding, drilling, folding, hand gathering, and assembly of printed materials.
• Package and ship completed products.
• Perform large-format lamination and mounting services.

Information Management

• Complete job requisition paperwork, daily logs, and electronic ordering records accurately and systematically.
• Maintain confidentiality of information received and ensure compliance with policies related to information management and intellectual property.

Supervision

• Provide direction and guidance to others regarding work tasks and procedures.
• Ensure adherence to quality standards and established procedures by short-term staff.

Qualifications

Education

• Two-year Community College diploma in a relevant field of study.

Experience

• Minimum three (3) years of relevant experience.

Employment Equity Statement

McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the "Dish With One Spoon" wampum agreement.

The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.

The University seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially welcomes applications from indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.

As part of McMaster’s commitment, all applicants are invited to complete a confidential Applicant Diversity Survey through the online application submission process. The Survey questionnaire requests voluntary self-identification in relation to equity-seeking groups that have historically faced and continue to face barriers in employment. Please refer to the Applicant Diversity Survey - Statement of Collection for additional information.

Job applicants requiring accommodation to participate in the hiring process should contact:

At McMaster University, we believe in a comprehensive and inclusive interview process. Our interview methods encompass a variety of approaches that allow our hiring teams to provide a flexible and accessible experience for engaging with our candidates. Throughout your recruitment process at McMaster, you may be requested to participate in a variety of formats, that may include in-person, virtual or recorded interviews. If you have any questions as you move through the hiring process, please reach out to [e-mail] or the HR contact associated with your position of interest.

AI Statement

McMaster and its third-party partners may use AI tools to screen, assess, or select applicants during the hiring process. Please note that currently our recruitment platform does not use AI nor is it part of our current recommended recruitment process.