BUSINESS SYSTEMS ANALYST (I)

McMaster University; Hamilton; Presencial; CAD 70 000 - 90 000; Tempo integral

Resumo da oferta

McMaster University is seeking a Business Systems Analyst (I) to support information technology systems across university departments. You will elicit requirements, analyze information needs, and contribute to test planning and execution.

You'll work under routine supervision, collaborating with project teams to ensure solutions meet business needs and maintain documentation and training materials. The role supports academic and administrative operations with opportunities to influence change.

Qualificações

• Bachelor’s degree in Computer Science, Business, or a related field.
• Requires 2 years of relevant experience.

Responsabilidades

• Elicit requirements using interviews, document analysis, requirement workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.
• Analyze information needs and functional requirements and deliver artifacts such as functional requirements, business process models, use cases, screen and interface designs, test plans and test cases.
• Take ownership of functional issues by identifying underlying problems, analyzing potential solutions and implementing system resolutions, including workarounds.
• Provide Level III post implementation support to users regarding functional issues.

Conhecimentos

Requirements elicitation

Business analysis

Testing coordination

Formação académica

Bachelor’s degree in Computer Science

Bachelor’s degree in Business

Bachelor’s degree in related field

Descrição da oferta de emprego

At McMaster University, we are driven by a shared purpose: advancing human and societal health and wellbeing. Through world-class research, transformative education, and meaningful community impact, we are addressing some of the world’s most complex challenges and creating positive change locally and globally.

Consistently ranked among Canada’s top universities and recognized internationally for research excellence, innovation, and student success, McMaster is home to more than 37,000 students, over 200,000 alumni worldwide, and a vibrant community of scholars, researchers, learners, and partners. From pioneering discoveries in health sciences and engineering to advancing social innovation and community wellbeing, McMaster’s impact extends far beyond our campus.

As we look toward the future, philanthropy will play an increasingly important role in enabling the University’s aspirations. Through strategic partnerships with donors, alumni, foundations, corporations, and community leaders, McMaster is creating opportunities to accelerate discovery, enhance student experiences, support breakthrough research, and strengthen its impact on society.

About University Advancement

University Advancement serves as the bridge between McMaster’s mission and the philanthropic community that helps bring that mission to life. Through fundraising, alumni engagement, stewardship, advancement services, and strategic partnerships, University Advancement fosters meaningful relationships that create lasting impact for the University and the communities it serves.

Guided by a commitment to excellence, collaboration, and innovation, University Advancement is building a culture of philanthropy that supports McMaster’s strategic priorities and future ambitions. The division is entering an exciting period of growth and opportunity as it continues to strengthen fundraising capacity, deepen donor engagement, and position the University for future campaign success.

About the role

The Business Systems Analyst (I) acts as a technical and consulting resource for routine and moderately complex issues related to various University departments and units with respect to the implementation and maintenance of information technology systems. Supports the University’s academic and administration departments by acting in a functional capacity in all phases of the Project Life Cycle for components of medium to large projects, including post-production support and ongoing maintenance. Continuously gains an understanding of the University’s operations and processes and how systems are used in support of those operations. Works under routine supervision without frequent reference to others and uses minor discretion to resolve various problems and inquiries. Specific instruction is given and work is frequently reviewed.

Representative Duties & Responsibilities

• Elicit requirements using interviews, document analysis, requirement workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.
• Analyze information needs and functional requirements and deliver artifacts such as functional requirements, business process models, use cases, screen and interface designs, test plans and test cases.
• Critically evaluate information gathered from multiple sources to distinguish user requests from the underlying true needs.
• Take ownership of functional issues by identifying underlying problems, analyzing potential solutions and implementing system resolutions, including workarounds.
• Provide Level III post implementation support to users regarding functional issues.
• Participate in all phases of testing including, but not limited to, system, integration, acceptance, regression, and performance.
• Work with the development team to determine technical approaches and technical risks for project testing.
• Develop requirement specifications according to standard templates, using natural language.
• Work closely with testing team members to ensure that requirements are testable.
• Prepare and assist other testers with the creation of test cases.
• Identify and manage defects identified during all phases of a project.
• Review test cases created by testing team members to ensure that the test cases adequately define the business processes.
• Resolve problems in the test, production implementation, and post-implementation phases in coordination with other technical and business groups.
• Review systems, processes, and information and provide recommendations to supervisor.
• Serve as the conduit between the Project Management Office and development teams through which requirements flow.
• Liaise between the technology and support teams.
• Communicate project, issue, and system status to the Lead and Project Manager.
• Communicate testing results to other stakeholders.
• Facilitate effective dialog between technical staff.
• Interact with and exchange information with colleagues.
• Follow a test script and document defects.
• Prepare and review recommendations and other project initiation documents.
• Prepare and review end user and operations documentation, training materials, and timelines.
• Maintain information technology process flow, methodology, and control documentation.
• Work with the Lead and Project Manager to prioritize and schedule issues resolution.
• Plan, schedule, and monitor own work within short time horizons.
• Organize individual time, work and resources to accomplish objectives in the most effective and efficient way.
• Understand and use appropriate methods, tools, and applications to complete work tasks.
• Demonstrate a rational and organized approach to work and identify development opportunities.
• Absorb technical information when it is presented systematically and apply it effectively.
• Use measurement methods to monitor progress toward goal attainment, tenaciously working to meet or exceed those goals, while deriving satisfaction from the process of goal achievement and continuous improvement.
• Ensure that the internal and external customer perspective is a driving force behind decisions and activities.
• Follow service practices that meet customers’ and University needs.
• Interact with others in a way that gives them confidence in one’s intentions and those of the University.
• Work collaboratively with others to achieve departmental and institutional goals. Actively participate as a member of a team to move the team toward the completion of goals.
• Perform a range of varied work activities in a variety of structured environments.
• Successfully engage in multiple initiatives simultaneously.
• Apply and enforce department change control policies and procedures.
• Acquire and maintain a basic understanding of Business Intelligence and Data Warehousing principles.
• Read and understand complex Business Process Diagrams and develop basic (Level II) models.
• Read and understand a complex project plan and develop simple project plans.
• Remain current with relevant development and project methodologies.
• Remain current with security policies and procedures and work with System Administrators to implement security changes.
• Remain current with the different levels of testing and develop simple use cases and test scripts.

Supervision

• Provide direction to others in how to carry out work tasks.

Qualifications

• Bachelor’s degree in Computer Science, Business, or a related field of study.
• Requires 2 years of relevant experience.

Employment Equity Statement

McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.

The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.

The University seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially welcomes applications from indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.

As part of McMaster’s commitment, all applicants are invited to complete a confidential Applicant Diversity Survey through the online application submission process. The Survey questionnaire requests voluntary self-identification in relation to equity-seeking groups that have historically faced and continue to face barriers in employment. Please refer to the Applicant Diversity Survey - Statement of Collection for additional information.

Job applicants requiring accommodation to participate in the hiring process should contact:

To ensure an ongoing and vibrant University community that meets the needs of our students, staff and faculty and supports the University mission, ability to work on-site continues to be a requirement for most University positions. The University is supportive of exploring flexible work arrangements that effectively balance operational needs and employee interests.

Interview Experience

At McMaster University, we believe in a comprehensive and inclusive interview process. Our interview methods encompass a variety of approaches that allow our hiring teams to provide a flexible and accessible experience for engaging with our candidates. Throughout your recruitment process at McMaster, you may be requested to participate in a variety of formats, that may include in-person, virtual or recorded interviews. If you have any questions as you move through the hiring process, please reach out to [e-mail] or the HR contact associated with your position of interest.

AI Statement

McMaster and its third-party partners may use AI tools to screen, assess, or select applicants during the hiring process. Please note that currently our recruitment platform does not use AI nor is it part of our current recommended recruitment process.