Office Assistant

Oliver Jewellery; Markham; On-site; CAD 68,000 - 83,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

Oliver Jewellery seeks a reliable Office Assistant to support daily store operations, including cash handling, inventory management, and exceptional customer service for high-value items.

Initial training will occur at existing GTA locations, primarily Eglinton in North York/Toronto, before transitioning to a future Markham-area site. Fluency in Cantonese and/or Mandarin is required, with strong preference for both languages.

Qualifications

• Fluent in Cantonese and/or Mandarin; fluency in both is strongly preferred.

Responsibilities

• Cash Handling & Daily Balancing: Count and reconcile cash at the start and end of each day.
• Inventory & Product Handling: Sort and organize jewellery by karat and purity, authenticate items, assist with watch handling.
• Customer Service & Operations: Support buyers during transactions, enter transactions into systems, assist customers with pawn transactions and pickups, maintain organized holds and transfers.

Skills

Cantonese fluency

Mandarin fluency

Job description

About Oliver Jewellery

Oliver Jewellery has been a trusted name in Ontario for over 50 years. As a family-run business with seven locations across the GTA, we are known for our integrity, professionalism, and commitment to customer service.

We specialize in purchasing gold, silver, precious metals, high-end watches, and luxury accessories directly from the public, as well as offering loans against jewellery. Through decades of experience and a strong community presence, we’ve built a reputation as one of the most recognized and respected names in the industry.

Position Overview

We are currently seeking a reliable and detail-oriented Office Assistant to join our growing team.

This position is being hired in preparation for a future Oliver Jewellery location in the Markham area. The successful candidate will begin working and training at our existing GTA locations, primarily at our Eglinton location in North York/Toronto, before transitioning to the new location once it opens.

This role is ideal for someone who thrives in a hands-on, fast-paced environment and enjoys working with both customers and high-value items. The Office Assistant plays a key supporting role in daily store operations — assisting with transactions, handling inventory, managing cash, and ensuring a smooth customer experience.

Fluency in Cantonese and/or Mandarin is required for this position. Candidates who are fluent in both Cantonese and Mandarin are strongly preferred.

This is a long-term, stable position with the opportunity to grow within the company.

Key Responsibilities

Cash Handling & Daily Balancing

• Count and reconcile cash at the start and end of each day
• Assist in managing cash flow during transactions
• Ensure accuracy and accountability in all cash-related activities

Inventory & Product Handling

• Sort and organize jewellery by karat and purity (stamps/testing as needed)
• Authenticate handbags and accessories using Entrupy
• Assist with watch handling, including opening cases and battery changes
• Remove stones from jewellery settings when required

Customer Service & Operations

• Support buyers during transactions and package purchased items
• Accurately enter transactions into internal software systems
• Assist customers with pawn transactions and pickups
• Maintain organization of holds, repairs, and pending pickups
• Prepare items for inter-location transfers on scheduled days
• Answer phones and assist customers with general inquiries
• Help maintain a clean, organized, and well-stocked store environment

Requirements

• Fluent in Cantonese and/or Mandarin; fluency in both is strongly preferred
• Available to work Monday to Saturday (10:00 AM – 6:00 PM)
• Reliable access to a personal vehicle (required)
• Able to initially work and train at our existing GTA locations, primarily our Eglinton location in North York/Toronto
• Able to transition to the future Markham-area location once opened
• Strong attention to detail and organizational skills
• Excellent communication and customer service abilities
• Ability to multitask and stay organized in a fast-paced setting
• Comfortable working with cash and high-value items
• Previous experience in retail, administration, or jewellery is an asset, but not required

Compensation

• $75,000 annually
• Full-time, stable position

Only candidates selected for an interview will be contacted.

Oliver Jewellery is an equal opportunity employer committed to diversity and inclusion in the workplace. Join Oliver Jewellery and become part of a team dedicated to providing exceptional service and value to our customers.

Pay: From $75,000.00 per year

Application question(s)

• Do you have consistent, reliable access to a personal vehicle on a daily basis?
• Fluency in Cantonese and/or Mandarin is required for this position. Please indicate which language(s) you speak fluently: Cantonese, Mandarin, or both.

Work Location: In person