office administrator

La Quercia Ristorante; Vernon; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a vibrant and inclusive environment at an esteemed dining establishment where you will play a vital role in operations management. This position offers the chance to lead and train a dedicated team while ensuring exceptional service and satisfaction for all guests. With a focus on marketing initiatives and resource allocation, you will help shape the dining experience and contribute to the restaurant's success. This is an exciting opportunity for those passionate about the hospitality industry and eager to make a difference in a welcoming and supportive workplace.

Qualifications

• 1-2 years of experience in operations management.
• Strong skills in training staff and resolving customer issues.

Responsibilities

• Allocate resources to implement policies and programs.
• Train staff and resolve customer requests and complaints.

Skills

Operations management

Staff training

Marketing activities

Issue resolution

Job description

Experience: 1 year to less than 2 years

Work setting: Accommodation and food services

Tasks:

1. Allocate material, human and financial resources to implement organizational policies and programs
2. Train staff
3. Implement marketing activities
4. Resolve issues that may arise, including customer requests, complaints and supply shortages
5. Advertise and/or promote products, sales or services

Area of specialization: Operations management

Support for persons with disabilities:

• Provides physical accessibility accommodations (for example: ramps, elevators, etc.)
• Provides visual accessibility accommodations (for example: braille, screen readers, etc.)
• Provides auditory accessibility accommodations (for example: transcription software, teletypewriters, etc.)

Support for newcomers and refugees:

• Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
• Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
• Supports newcomers and/or refugees with foreign credential recognition
• Offers mentorship programs that pair newcomers and/or refugees with experienced employees
• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

Support for youths:

• Offers mentorship, coaching and/or networking opportunities for youth

Support for Veterans:

• Offers mentorship, coaching and/or networking opportunities for Veterans
• Recruits Veterans and other candidates with military experience through targeted hiring initiatives (for example: job fairs, outreach programs, etc.)
• Offers workshops, counselling services or other resources to help Veterans navigate their transition into the civilian workforce (for example: adapting to different organizational structures)

Support for Indigenous workers:

• Offers mentorship, coaching and/or networking opportunities for Indigenous workers
• Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

Support for mature workers:

• Applies hiring policies that discourage age discrimination
• Offers mentorship, coaching and/or networking opportunities for mature workers
• Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities)
• Provides workspace accommodations, such as age-appropriate ergonomic considerations, to meet the physical needs of mature workers (for example: adjustable desks and chairs, accessible parking, etc.)

Supports for visible minorities:

• Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
• Offers mentorship programs that pair members of visible minorities with experienced employees
• Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities