Office Administrator

Greenshield Pest Control INC; Kingston; On-site; CAD 40,000 - 52,000; Full time

Job summary

Greenshield Pest Control INC, based in Kingston, Ontario, is seeking an organized Office Administrator to manage daily office operations and coordinate technician routes. The role requires meticulous attention to detail, strong Microsoft Office 365 skills, and clear professional communication by phone, email, and text.

You will act as the central hub for the team, handling client inquiries, scheduling service requests, and ensuring seamless service delivery while identifying opportunities for

Qualifications

• Proficient in Microsoft Office 365 and standard office software.
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.

Responsibilities

• Serve as the central hub for office activities, coordinating technician routes and client inquiries.
• Schedule service requests and maintain proactive client communication prior to service calls.
• Support day-to-day operations and perform additional administrative duties as needed.

Skills

Microsoft Office 365

Job description

The leader in Pest, Wildlife and Vegatation Management in Eastern Ontario. Greenshield Pest Control Inc is a family owned and operated company based in Kingston, Ontario. We specialize in Pest Control, Bird & Wildlife control, Vegetation Management and Bedbug control services. Greenshield Pest Control provides these specialized services to residential, commercial, industrial, and institutional clients throughout Eastern Ontario. The Objective of our team is to provide our clients with an unparalleled level of customer service, from initial contact to service completion. Our focus is on positive business growth while maintaining our high standard of customer service. This process has resulted in our need to expand our staff.

Check us out onwww.greenshieldpestcontrol.com

What is your Role?

We are looking for an organized, detail oriented, and reliable Office Administrator to manage day-to-day operations in our fast-paced pest control office. In this role, you will serve as the central hub of our team—coordinating technician routes, handling client inquiries, and ensuring seamless office administration. Daily, your responsibilities encompass tracking service requirements in detail and identifying growth opportunities based on evolving client requests. Your strong proficiency in Microsoft Office 365 will be essential to both personal and team success, while professional communication via telephone, email, and text comes naturally as part of your daily workflow.

PRIMARY RESPONSIBILITIES:

• Serve as the primary point of contact for sales and service processes, including prompt lead follow-ups.
• Schedule incoming and follow-up service requests in direct coordination with the delivery team.
• Maintain proactive client communication prior to service calls to educate customers and support successful execution by technicians.
• Perform additional operational and administrative duties as needed.

COMPETENCIES:

• Team Player & Self-Motivated:Eagerness to contribute directly to overall business growth.
• Customer-Centric:Strong appreciation for the client perspective and a drive to continually enhance the customer experience.
• Detail-Oriented & Organized:Ability to multitask and maintain high accuracy while meeting tight deadlines.
• Exceptional Communicator:Strong interpersonal skills with the ability to build rapport, establish trust, and connect with diverse individuals.
• Adaptable High Performer:Proven ability to thrive and remain composed in a fast-paced environment.