Client Care Specialist - 1-Year Contract

Abell Pest Control Inc.; Toronto; On-site; CAD 36,000 - 44,000; Full time

Benefits offered by this job

Commission on top of base salary

Job summary

Abell Pest Control Inc. is seeking a Client Care Specialist on a 1-year contract at our corporate home office in Etobicoke, ON. You will be the first point of contact for customers, handling inbound calls to secure residential sales and schedule services.

This role blends administrative tasks with warm sales through inbound leads, offering a competitive commission on top of the base salary. You’ll work Monday to Thursday evenings and Sunday day shifts, with holidays as needed.

Qualifications

• One or more years of customer service experience.
• Strong written and verbal communication.
• Ability to use all related hardware and software.
• Inside sales experience an asset.
• Highly organized with attention to detail.

Responsibilities

• Answer all incoming telephone calls with the objective of securing the residential sale and scheduling of service.
• Enter daily reports, new contracts, one-times, Electronic Site Management (ESM), product sales forms and service requisitions.
• Solve residential account issues.
• Manage customer files; ensure filing is current.
• Schedule Route Managers one-time work and home services; ensure follow up calls to guarantee customer satisfaction.
• Ensure month end is completed.
• Check missing tag reports.
• Support branch staff as directed by Manager.

Skills

Customer service

Written & verbal communication

Interpersonal skills

Organizational skills

Attention to detail

Team player

Inside sales

Job description

Client Care Specialist - 1-Year Contract

Job Category: Administration

Requisition Number: CLIEN002175

• Posted : August 26, 2026
• Full-Time

Locations

Showing 1 location

Corporate Home Office
Etobicoke, ON M9W5B4, CAN

Description

Summary:

A unique administrative customer service role with an incentive!

Reporting to the Office Manager you are the first point of customer contact at the Abell Pest Control Home Office, handling inbound calls with the objective of securing the sale and scheduling the service.

This role combines administrative, customer service, employee interaction with warm sales from inbound client leads. No self-sourcing, no cold calling, you are a solutions provider for inquiring clients.

We offer a competitive commission unlike any other administrative role for scheduling services and providing solutions. It’s fun, challenging & rewarding!

MAJOR RESPONSIBLITIES:

Assumes responsibility to answer all incoming telephone calls with the object of securing the residential sale and scheduling of service.

Ensures Route Managers data entry work is completed; Enters daily reports, new contracts, one times, Electronic Site Management (ESM), product sales forms and service requisitions

Solves residential account issues

Manages customer files; Ensures filing is current

Schedules Route Managers one-time work and home services; Ensures follow up calls are complete to guarantee customer satisfaction

Ensures month end is completed

Checks missing tag reports

Assumes responsibility for functions of chain accounts (reporting, scoring, and knowledge of procedures)

Offers support to Branch staff as directed by his/her Manager

SKILLS AND EXPERIENCE:

One or more years of customer service related experience

Written and verbal communication, interpersonal and support skills

Able to use all related hardware and software

Inside sales experience an asset

Strong organizational skills

Team player

Strong attention to detail and high level of accuracy

Schedule:

Schedule: Monday – Thursday: 4:00 p.m. – 12:00 a.m. Sunday: 9:00 a.m. – 5:00 p.m. Friday & Saturday: Off

Working holidays as needed.

$40,000 (position qualifies for commission on top of base salary)

This position is an existing vacancy within our organization.

Abell Pest Control does not use artificial intelligence or automated decision-making tools in the screening, assessment, or selection of job applicants. All applications are reviewed by members of our hiring team.