Office Admin / Service Coordinator

Overhead Door Corporation; Kelowna; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in the service industry is seeking an Administrator / Service Coordinator for their Kelowna branch. This full-time position involves scheduling service calls, managing work orders, and ensuring customer satisfaction. The ideal candidate will have strong communication skills, attention to detail, and experience in dispatching field services. Join a positive work environment with competitive pay and excellent benefits.

Benefits

Competitive pay and excellent benefits

Comprehensive technical and safety training

Opportunity for upward mobility

Health and Dental benefits for full-time employees

COR Certified workplace

Qualifications

• 3-5 years of experience scheduling and dispatching field service.
• Proficient with Microsoft Office Suite.
• Possess a valid Driver's License and vehicle.

Responsibilities

• Schedule service and warranty calls with customers.
• Ensure accuracy in work orders and billing.
• Communicate with technicians during service calls.

Skills

Customer experience

Communication skills

Organizational skills

Attention to detail

Sales ability

Teamwork

Education

High school diploma

Tools

Microsoft Office Suite

MS Outlook

Excel

Job description

We have an immediate opening for a Administrator / Service Coordinator in our Kelowna Branch. Reporting to the Field Operations Manager, the Service Coordinator is vital to our everyday operations, and they take full ownership for the service cycle. This role is a permanent, full time position.

Responsibilities

Responsibilities :

• Schedule service and warranty calls with the customer.
• Accurately completes documents required to process work orders and forwards them to the customer and / or sales; conducts follow-up to completion.
• Ensures that amounts billed to customers are correct & follows up with customers to ensure timely payment, including collecting of purchase orders or Credit Card information from the customer.
• Opens and closes work orders (including material and equipment sourcing) in a timely manner.
• Distributes required paperwork to our technicians, parts department, and warehouse personnel.
• Dispatches and communicates with our technicians for the required information relevant to the job prior to and during the service call cycle.
• Regularly reviews and follows up on work orders and claims to obtain prompt payment.
• Reviews technician time to ensure all time is approved by management and submitted to payroll in a timely manner.
• Reviews all work orders and prepares them for final review by the Branch Office Supervisor. Ensures accuracy in parts, stories, time segments, highlights any potential discrepancies for the Branch Office Supervisor’s final review.
• Processes warranty work orders for submission in accordance with company and manufacturer guidelines.
• Ensures that defective parts are returned to the manufacturer / supplier in a timely manner.
• Other duties, as assigned.

Skills :

• A passion for creating a positive customer experience.
• Exceptional written and oral communication skills.
• Well organized, high level of accuracy and strong attention to detail.
• Ability to handle stressful situations professionally; the ability to exhibit a professional manner in dealing with others and maintaining constructive working relationships.
• Ability to effectively sell additional services or products to customer.
• Ability to identify additional services or products that may benefit the customer and effectively communicate their value.
• Ability to work and succeeding a team environment.

Qualifications

Qualifications :

• 3-5 years of experience scheduling and dispatching field service
• Proficient with the usage of Microsoft Office Suite.
• Superior resourcefulness, integrity, and solid work ethic.
• Working knowledge of MS Outlook (including calendar) and Excel
• Strong ability to multi-task and follow through with defined tasks.
• Minimum completed education – high school
• Possess a valid Driver's License and vehicle

We offer :

• A positive work environment with competitive pay and an excellent benefit plan
• Comprehensive technical, safety and product training provided
• Opportunity to build a long-term career with upward mobility
• Excellent Health and Dental benefits offered for full time employees
• COR Certified workplace
• Equal opportunity employer

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