OEM Account Manager - Canada

TechAlliance of Southwestern Ontario, London Economic Development Corporation; Toronto; Hybrid; CAD 110,000 - 120,000; Full time

Job summary

CDK Global is seeking an experienced OEM Account Manager for Canada, based in Toronto. You will oversee the OEM program, manage client relationships, and coordinate internal teams to deliver against the statement of work.

Responsibilities include invoicing, financial modeling, contract renewals, and driving growth opportunities. Strong collaboration with product, finance, and operations is essential to success.

Qualifications

• 5-10 years software project, program, and/or engagement management.
• 5+ years external client relationship management with demonstrated ability to manage requirements, expectations, and deliverables.
• Expert in automotive retail solutions and workflows.
• Hands on ability to navigate complex business environments to resolve customer requests and requirements.
• Strong communication, presentation, and organization skills.
• Excellent analytical skills including the ability to model scenarios and manage to financials.
• Demonstrated ability to coordinate cross-functional engagement for complex client program success while continuously driving improvement and seeking to reduce complexity.
• Ability to anticipate and adapt to changing conditions, risks and opportunities.
• Expert with MS Word, MS Excel, MS Project and Visio

Responsibilities

• Manage business relationship and program service delivery tied to the agreed upon statement of work.
• Organize and run quarterly business updates, weekly program update meetings, and other ad hoc client-facing engagements.
• Collaborate with client on program financial modeling, project projections, and financial deliverables.
• Facilitate presentment, communication, and approval of OEM program invoices.
• Serve as escalation point to resolve program inquiries related to enrollments, data, reporting, billing, invoicing, product, systems, legal, and contracting.
• Negotiate project resources, deliverables and cost.
• Identify new OEM business opportunities with existing clients and pursue growth paths.

Skills

Software project management

External client relationship

Automotive retail solutions

Cross-functional coordination

Communication

Analytical skills

MS Word

MS Excel

MS Project

Visio

Education

Bachelor’s or equivalent experience

Job description

## OEM Account Manager - CanadaApply: Canada - Ontario - Home Office: Canada - London: Posted Today: JR9221**Remote/Canada:** Must be local to Toronto, Canada **About Us:**CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.CDK Global is the leader in providing integrated technology solutions to automotive dealerships world-wide and is looking for an ***Account Manager*** for our OEM business team. The Account Manager is responsible for development, retention, and growth of a strategic CDK OEM program and the corresponding activities that make up success for this program. The Account Manager has oversight for OEM account initiatives and the resources needed to achieve strategic business goals aligned with assigned programs. The Account Manager provides leadership and high-level oversight to the matrixed internal CDK teams responsible for delivering OEM program success including customer support, billing, product & technology, and operations. The successful Account Manager employs strong external and internal relationship management skills to ensure client objectives are understood, managed, and executed while maintaining alignment with CDK’s priorities and business strategy. Must be able to oversee and orchestrate large scale, high impact projects and ongoing program initiatives, ensuring that business objectives are understood, communicated, managed, and optimized to achieve target program results. **Position Responsibilities:****Client Management*** Manage business relationship and program service delivery tied to the agreed upon statement of work* Organize and run quarterly business updates, weekly program update meetings, and other ad hoc functional client facing engagements* In alignment with Director of Sales, collaborate with client on program financial modeling, project-based projections, and monthly/annual financial deliverables* Facilitate presentment, communication, and approval of OEM program invoices* Serve as escalation point as needed to help resolve large range of program related inquiries tied to enrollments, data, reporting, billing, invoicing, product, systems, legal, and contracting* Helps in the negotiation of project resources, deliverables and cost* Identifies new OEM business opportunities with existing clients and facilitates executive level engagements to pursue growth paths for CDK**CDK Operations*** Finance/Invoice: in partnership with finance teams compile forecasting, planning, modeling, invoice presentations, etc.* Enrollment: interface with client and internal contract teams as needed for buy-sells, conversions, terminations, and related internal change administration* Service: works with internal teams to develop, implement and maintain processes and program service levels* Supports the field organization in ensuring resolution of issues requiring support from cross-functional operational or technical teams* Manage contract renewals for assigned programs* Assists with OEM Guidebooks for Field Sales **Program Management*** Product: partner with product & technology teams for new feature development and prioritization and defect fixes* SOW: manage new SOW and CR development, internal approvals, and execution* Contractual obligations: ensure CDK compliance with client technical requirements* Training: collaborate with product owners and functional teams for installation and ongoing support as new features released* Go to Market: serve as program expert to support internal teams with successful pilots, launches, pricing, dealer adoption and communication, implementations, and ongoing support* Performance: provides program dashboards that provide quick, clear visibility of program status and performance **Qualifications*** 5-10 years software project, program, and/or engagement management* 5+ years external client relationship management with demonstrated ability to manage requirements, expectations, and deliverables* Expert in automotive retail solutions and workflows* Hands on ability to navigate complex business environments to resolve customer requests and requirements* Strong communication, presentation, and organization skills* Excellent analytical skills including the ability to model scenarios and manage to financials* Demonstrated ability to coordinate cross-functional engagement for complex client program success while continuously driving improvement and seeking to reduce complexity* Ability to anticipate and adapt to changing conditions, risks and opportunities* Expert with MS Word, MS Excel, MS Project and Visio **Preferred:*** Experience working with Auto Manufacturer dealer retail programs* Knowledgeable on CDK applications* PMP or other industry certification a plus **Education/Experience**Minimum:Bachelor’s or equivalent experience **Compensation:** $110,000 CAD - $120,000 CADAt CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.CDK is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail].