Service Advisor - OEM

Finning International Inc.; Edmonton; On-site; CAD 65,000 - 85,000; Full time

Benefits offered by this job

Employee Share Purchase Plan

RRSP options

Paid vacation

Pension

Job summary

Finning International Inc. is seeking a Service Advisor for its OEM Remanufacturing team in Edmonton.

The role focuses on handling customer cores, coordinating quotations, timelines, and on-site support to ensure seamless remanufacturing processes for Finning’s customer groups. The successful candidate will have 3+ years in operations or customer service, strong communication skills, and proficiency with MS Word, Excel, and Outlook.

Qualifications

• 3+ years’ experience in an operations/manufacturing environment or customer service role.
• Strong customer-service focus and problem-solving attitude.
• Excellent written and verbal communication and interpersonal skills.

Responsibilities

• Collect, review and analyze incoming cores and documentation; resolve discrepancies with branches.
• Communicate daily activities to branches and respond to inquiries.
• Support quotation process with Production and Service Biller to meet customer requirements.
• Address questions about the QIF Process through OEM Exchanger for branches.
• Monitor work order accruals and ensure timely PO submission; escalate aged accruals.
• Coordinate Customer Viewings with Planning and the Branch; act as main contact on arrival.
• Conduct on-site OEM tours with Finning personnel and customers; ensure smooth hand-off to Technical Services.
• Align daily activities with performance metrics to achieve targets.
• Participate in weekly Customer Service meetings and monthly Safety meetings.

Skills

Customer service

Interpersonal skills

Analytical skills

Written and verbal communication

Time management

Organizational skills

Microsoft Word

Excel

Outlook

Tools

Microsoft Word

Excel

Outlook

Job description

## Service Advisor - OEMApply: Edmonton, AB, CA: Full time: Posted Today: End Date: September 14, 2026 (4 days left to apply): R-2026-3968## **Company:**## **Number of Openings:**1## **Worker Type:**Permanent## **Position Overview:**Reporting to the Customer Service Supervisor at OEM Remanufacturing, the Service Advisor is the primary contact for specific Finning Canada customer groups to support the customer’s remanufacturing requirements and Finning Exchange. The Service Advisor is responsible for managing remanufacturing jobs within OEM to effectively support Finning’s requirements, including understanding the customer’s repair and timeline requirements, recommending repair options, and communicating status updates in a timely manner. Apply now and join our team at OEM Remanufacturing!## **Job Description:*** Collect, review and analyze all incoming cores and supporting documentation and identify incomplete or inconsistent information. All discrepancies must be resolved directly with the branch to ensure informational accuracy and integrity, as well as a regular flow of jobs into OEM’s production system* Proactively communicate with the branches on daily activities in support of their operational requirements as well as provide a timely response to all inquiries. The Service Advisor is the primary contact to the branch on individual jobs and therefore it is critical that the customer interface is managed with the utmost priority* Provide support in the quotation process including working directly with Production and the Service Biller to ensure the quote will meet the customer’s requirements. It is the Service Advisor’s responsibility to identify possible issues with the quote and seek additional information in getting any issues corrected. Additional communication with the branch will be required in certain instances to alleviate branch concern. The Service Advisor must also support and answer any questions the branch may have with regard to the QIF Process through OEM Exchanger* Review all work order accruals and follow up with the branch to ensure timely PO submission into OEM Exchanger. Any problematic or significantly aged accruals must be escalated to the Customer Service Supervisor* Work with Planning and the Branch to schedule Customer Viewings, where requested. Act as main point of contact for the Customer(s) upon arrival at OEM, and facilitate seamless hand-off to Technical Services on the Production floor.* Conduct on-site tours of OEM with Finning branch personnel and their customers, as required* Align daily activities in accordance with established performance metrics to ensure all targets are achieved* Assist the Customer Service Supervisor in development of programs and processes aimed at continually improving OEM’s ability to properly service the Finning branches as well as streamlining internal OEM activities* Active participation in the weekly Customer Service meetings and monthly Safety meetings**Qualifications:*** 3+ years’ work experience in an operations/manufacturing environment, or customer service role* History of providing superior customer service with a strong customer focus* Enthusiastic approach to resolution of customer issues* Excellent interpersonal skills* Demonstrated analytic, written, and oral communications skills* Strong organizational and time-management skills* Working knowledge of Microsoft Word, Excel, and Outlook**Note:*** Permanent, full-time role* Competitive salary, pension, and benefits* Employee Share Purchase Plan and RRSP options* Paid vacation* Training opportunities to learn about Caterpillar equipmentAt Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.