Northern Regional Manager

Air North; Whitehorse; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Travel privileges

Relocation assistance

Job summary

Air North is seeking a Northern Regional Manager based in Whitehorse, Yukon, to provide hands-on leadership across its northern operations. You will support frontline teams, partner with contractors, airport authorities, Indigenous communities and internal departments to deliver safe, reliable service.

The role emphasizes safety, planning, relationships, and people development, with frequent travel to northern outstations and a focus on continuous improvement across the network.

Qualifications

• Requires minimum 4 years of aviation experience, northern operations preferred.
• Proven leadership across teams and remote sites.
• Strong safety and regulatory awareness across operations.

Responsibilities

• Provide practical, visible leadership across Air North’s northern operation.
• Oversee safe aircraft handling, passenger service, baggage, and ramp activities.
• Monitor performance, manage emergencies, and mentor staff.
• Maintain relationships with airport authorities, contractors, and communities.

Skills

Leadership

Aviation experience

Safety management

Stakeholder relations

People development

Operations planning

Education

Grade 12 diploma

Job description

Help keep Northern communities connected through safe, reliable regional air service.

Air North, Yukon’s Airline has been connecting Yukoners, northern communities, and southern destinations since 1977. Built on nearly 50 years of community support and investment from the Vuntut Gwitchin First Nation, we are proud of the service our 500-person team delivers every day.

We're looking for a leader who shares our commitment to community, safety, reliability, accountability, and respect. As Northern Regional Manager, you'll play a key role in connecting northern communities by providing hands‑on leadership across our northern operations, supporting frontline teams, and ensuring safe, reliable service throughout the network. This is an exciting opportunity for someone who thrives on leading people, solving operational challenges, building strong relationships, and making a meaningful impact in northern aviation.

At a glance

Reports to: Director of Ground Operations

Location: Whitehorse, Yukon

Travel: Frequent travel to northern outstations

What you’ll do

In this role, you will provide practical, visible leadership across Air North’s northern operation. You will work with station teams, contractors, vendors, airport authorities, local communities, and internal departments to keep the operation moving safely and reliably.

Operational Leadership

• Oversee safe and efficient aircraft handling, passenger service, baggage operations, grooming, and ramp activities
• Monitor operational performance, including on-time performance, delays, baggage handling, staffing, customer service, and overall station reliability
• Lead teams to provide calm, practical support during irregular operations and emergencies
• Lead coach, mentor, and support team members across the northern region
• Participate in hiring, training, succession planning, and employee development
• Build a culture of teamwork, accountability, professionalism, service and safety

Safety, Service & Compliance

• Support compliance with Transport Canada requirements, airport authority requirements, company policies, and Safety Management System standards
• Promote safety awareness and practical operational best practices across northern stations
• Resolve escalated operational and customer service matters in a timely, respectful, and professional way

Planning, Reporting & Relationships

• Monitor staffing levels, overtime, operational expenses, vendor performance, and resource needs
• Support contract management, operational planning, reports, performance summaries, and recommendations
• Maintain positive working relationships with airport authorities, ground service providers, contractors, and local communities
• Build and maintain strong relationships with northern communities, Indigenous governments, and key stakeholders to strengthen Air North's reputation and support regional growth

What you bring

You do not need to have followed one perfect career path to be successful in this role. We are looking for a grounded, safety‑minded leader who understands operational standards, communicates well, and can earn trust across teams and communities.

• Grade 12 diploma or equivalent
• At least 4 years of experience in aviation; experience in northern operations is strongly preferred
• At least 3 years of management or leadership experience
• Ability to obtain and retain a valid security clearance, radio, and airside driving permits
• Physical ability to work in an active operational environment, including heavy lifting, extended standing, confined spaces, kneeling, etc.
• Canadian citizen, Permanent Resident, or proof of right to work in Canada

Why join Air North?

Air North is more than an airline. We are a Yukon-based organization connecting people, communities, and opportunities across the North and Canada. Our vision is to be Canada's most trusted airline, and we earn that trust by delivering safe, reliable, and affordable service while treating our customers, employees, and communities with care and respect.

As Northern Regional Manager, you will play a direct role in that mission. The decisions you make each day help keep Northern communities connected to family, healthcare, business opportunities, and essential services. This is a role where operational excellence and community impact go hand in hand.

Along with meaningful work, we offer competitive compensation and an attractive benefits package, including travel privileges for you and your family on more than 95 airlines worldwide, health and dental coverage, group RRSP investment options, and profit sharing.

• Based in Whitehorse, Yukon
• Frequent travel to northern outstations is expected
• Work includes a mix of office-based responsibilities, stakeholder engagement, and outdoor operational activities in all weather conditions.
• Relocation assistance may be available for the successful candidate

We are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We believe diverse perspectives drive innovation and service excellence, and we strive to build a team that reflects the communities we serve.

We welcome applications from individuals of all backgrounds and abilities. If you need reasonable accommodations during the recruitment process, please let us know, and we’ll ensure your needs are met so you can bring your best self forward.

Thank you for considering a career with Air North. We look forward to receiving your application and possibly welcoming you aboard!