North America O2C & Customer Service Manager

Nortera Foods Inc.; Brossard; Sur place; CAD 85 000 - 120 000; Plein temps

Avantages offerts par ce poste

Competitive salary and annual bonus

Comprehensive benefits (telemedicine)

RRSP employer contributions

Volunteer day program

Tuition reimbursement

Learning & professional development

Challenging projects in growth company

Résumé du poste

Nortera Foods Inc. is seeking a Manager, Customer Service to lead the Canada and United States customer service, deductions and collections functions. You will supervise a team, harmonize Order-to-Cash processes, and drive continuous improvement across North American operations.

The role requires strong leadership, change-management skills and bilingual communication. You will partner with Sales, Finance and Supply Chain to optimize performance and customer experience.

Qualifications

• Minimum of 7 years of experience in team management (customer service, claims management or deductions), ideally in the manufacturing/agri-food field.
• College or university diploma depending on experience.
• Leadership: mobilize, adapt to change and address complex challenges with agility.
• Business acumen: understanding financial, logistical and deduction workings behind each customer order.
• Perfectly bilingual French/English (customers across Canada and the United States).
• Very good use of Microsoft and Google Suite tools (excel/google sheet).

Responsabilités

• Lead customer service, deductions and collections operations for Canada and the United States.
• Analyze, harmonize and optimize Order-to-Cash processes for Canada and United States operations.
• Define and deploy processes, standards and best practices common to all Canadian and United States operations.
• Establish your team’s objectives and evaluate them annually.
• Develop Team Leads and ensure organizational succession for autonomy and performance.
• Participate in department's strategic planning, budgetary management and resource allocation.
• Prepare monthly/quarterly/annual reports.
• Ensure operational performance and achievement of customer service, deductions and collections objectives.
• Lead integration and transformation projects related to harmonization of North American operations.
• Define operational priorities and manage team capacity.
• Develop and monitor KPIs to support decisions.
• Collaborate with sales, supply chain, finance, transportation and other partners to improve business processes.
• Identify activities with no added value and recommend simplification, automation or transfer.
• Support change management and assist teams in adopting new practices.

Connaissances

Team leadership

Bilingual FR/EN

Change management

Strategic thinking

Formation

College or university diploma

Outils

Microsoft Office

Google Suite

Description du poste

Nortera Foods Inc. is seeking a Manager, Customer Service to lead the Canada and United States customer service, deductions and collections functions. You will supervise a team, harmonize Order-to-Cash processes, and drive continuous improvement across North American operations.

The role requires strong leadership, change-management skills and bilingual communication. You will partner with Sales, Finance and Supply Chain to optimize performance and customer experience.