NOC Specialist: 24x7 Network Reliability & Cisco ISE

Arctiq; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

Arctiq is seeking a NOC Specialist in Toronto to monitor, support, and maintain critical network and infrastructure systems. You will analyze alerts, troubleshoot outages, and escalate incidents to ensure service stability and performance.

Applicants must have hands-on experience with Cisco ISE and Cisco Secure Network Analytics (SNA). You will join a 24x7 on-call rotation and collaborate with engineers to deliver reliable IT services for clients.

Qualifications

• 3-5 years of experience in IT infrastructure, network operations, or technical support.
• Strong understanding of networking fundamentals (TCP/IP, DNS, routing, switching, firewalls).
• Experience with network/system monitoring tools (e.g., SolarWinds, Nagios, Splunk).
• Excellent oral and written communication skills.
• Ability to work effectively and collaboratively in a high-performance team environment.
• Experience working in diverse technical teams or client-facing environments.

Responsibilities

• Monitor and analyze network, systems, and services for performance issues, outages, and security concerns in real time.
• Respond to and troubleshoot incidents, escalating to senior engineers or other teams when necessary.
• Use diagnostic tools and established processes to investigate and resolve service disruptions.
• Collaborate with Network and Infrastructure Engineers to plan and implement proactive monitoring, automation, and performance optimization.
• Work directly with customers to support investigations, resolve issues, and provide timely updates.
• Contribute to the development and enhancement of operational processes, policies, and standards.
• Provide excellent customer service and ensure client satisfaction by meeting or exceeding expectations.
• Maintain accurate documentation of incidents, troubleshooting steps, and resolutions.
• Work non-traditional hours and participate in a 24x7 on-call rotation to ensure continuous support.

Skills

Network operations

Incident response

Customer service

Communication skills

Team collaboration

Problem solving

Tools

SolarWinds

Nagios

Splunk

Job description

Arctiq is seeking a NOC Specialist in Toronto to monitor, support, and maintain critical network and infrastructure systems. You will analyze alerts, troubleshoot outages, and escalate incidents to ensure service stability and performance.

Applicants must have hands-on experience with Cisco ISE and Cisco Secure Network Analytics (SNA). You will join a 24x7 on-call rotation and collaborate with engineers to deliver reliable IT services for clients.