NOC Network Operations Support Specialist

Onico Solutions; Richmond Hill; On-site; CAD 65,000; Full time

Job summary

Onico Solutions is seeking a NOC Network Operations Support Specialist who will be responsible for customer support and NOC activities on a 24/7 basis. The ideal candidate will have a technology diploma in telecommunications, CCNA certification, along with 2-4 years of relevant experience. This permanent position is based in Montreal, QC, offering a competitive salary and shift work involving morning, evening, and overnight responsibilities.

Qualifications

• 2 to 4 years of technical working experience in telecom required.
• Bilingual candidates are preferred (French/English).
• Experience in the telecom industry is necessary.

Responsibilities

• Perform functions relating to the administration, maintenance, and support of the network.
• Provide direct customer support and technical functions in the NOC.
• Coordinate field services and contractors.

Skills

Customer Service Skills

Independence

Telecom Grade Ethernet Access Networks

Telecom Grade TDM/SONET Transport Networks

Telecom Grade DWDM/CWDM Networks

Bridging/Switching Protocols

TCP/IP Inter-Networking

Incident Management Systems

Education

2 years technology diploma in telecommunications or networking

Cisco Certified Network Associate (CCNA)

Cisco Certified Network Professional (CCNP)

Tools

HP Open View

Solarwinds

Cherwell

Remedy

Job description

NOC Network Operations Support Specialist

The NOC Network Operations Support Specialist is responsible for all aspects of support functions which includes a combination of field maintenance/customer support and activities with a NOC (Network Operations Center) on a 24/7 basis.

Qualifications

Education
• 2 years technology diploma in a telecommunications or networking related program is required
• Cisco Certified Network Associate (CCNA) required
• Cisco Certified Network Professional (CCNP) an asset

Work Experience
• 2 to 4 years technical working experience is required
• Experience working in the telecom industry is required

Specific Competencies
• Must possess a high level of customer service skills.
• Proven ability to work independently and meet aggressive deadlines.
• Proficient in and experience with telecom grade Ethernet access networks.
• Detailed working knowledge and experience with telecom grade TDM/SONET transport networks.
• Detailed working knowledge and experience with telecom grade DWDM and CWDM networks.
• Requires a detailed understanding of the delivery of telecom services such as Transparent LAN (TLAN), Metro LAN (MLAN) and Dedicated Internet Access (DIA).
• Requires a detailed understanding of bridging/switching and most layer 2 protocols including Spanning Tree, 802.1Q, 802.1P, 8021AD and Transparent VLANs.
• Working knowledge and experience with layer 2 bridging/switching, TCP/IP inter-networking and routing with OSPF and BGP as well as an understanding of CIDR address allocation.
• Working knowledge of MPLS and VPLS an asset.
• Detailed understanding of provisioning processes in a service provider environment.
• Experience working with and troubleshooting optical medical converter technology.
• Working knowledge of Network Management systems using SNMP like HP Open View and Solarwinds.
• Working knowledge of Incident management ticketing systems such as Cherwell or Remedy.
• Must be customer focused and an effective communicator

Key Responsibilities
• Performs functions relating to the administration, maintenance and support of the network and services provided to customers.
• Provides direct and front line support to customers as required via telephone.
• Provide technical and customer support functions in the Network Operations Center (NOC)
• Coordinate the work of the field services team, partners and contractors to provision and test new customer services as well as resolve customer issues with services.
• Input, update and verify various databases and programs related to the job functions.
• Compiles and summarizes statistical reports that are related in level to the functions inherent in the position.
• Be safety and control conscious and aware of established control procedures, laws and regulations.
• Other duties as assigned.

Work Environment
• NOC – Network Operations Center

Special Conditions
• This position requires the incumbent to undergo a Criminal Records Check and submit a Canadian Police Clearance Certificate.
• On-call rotation 24/7/365
• This position works shift work.
• Only bilingual (French/English) candidates will be considered for this role.

This is permanent position located in Montreal, QC with a salary of $65,000.00 per annum.

Shift Breakdown

Morning shift 7:00AM to 3:30AM

Regular shift 9:00AM to 5:30PM

Evening shift 3:00PM to 11:30PM (Shift premium applies 5%)

Overnight shift 11:00PM to 7:30AM (Shift premium applies 10%)