Network Support Specialist (NOC) / specialist reseau

Onico Solutions; Richmond Hill; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Network Support Specialist who will handle telecom and technical support for clients, requiring bilingual proficiency in French and English. The role involves customer service, troubleshooting network issues, and working within a Network Operations Centre (NOC). Candidates must have at least 2 years of NOC experience, customer service skills, and relevant certifications.

Qualifications

• Minimum 2 years of NOC related experience.
• Experience working in the telecom industry preferred.
• Proven ability to work independently and meet deadlines.

Responsibilities

• Maintain and support the network and services provided to customers.
• Provide direct support to customers via telephone.
• Coordinate work of field services team and partners.

Skills

Customer service

Bilingual (French/English)

Troubleshooting

Education

CCNA / CCNP certification

Job description

Network Support Specialist (NOC) / specialist reseau

The Network Support Specialist (NOC) / specialist reseau is responsible for all aspects of telecom / technical support for our client’s customers. This includes all aspects of support functions which includes a combination of field maintenance / customer support and activities within a Network Operations Centre (NOC).

Qualifications

• Minimum 2 years of NOC related experience
• Experience working in the telecom industry is preferred.
• Must possess a high level of customer service skills.
• Must be fluent in both French and English
• CCNA / CCNP certification is an asset
• Proven ability to work independently and meet aggressive deadlines.
• Troubleshoot and identify customer LAN issues, including WIFI configuration
• Configure and troubleshoot customer facing Cisco network infrastructure
• Working knowledge and experience with layer 2 bridging / switching, TCP / IP inter-networking and routing with OSPF and BGP as well as an understanding of CIDR address allocation.
• Detailed understanding of provisioning processes in a service provider environment.
• Experience working with and troubleshooting optical media converter technology is an asset.
• Working knowledge of Incident management ticketing systems.
• Must be customer focused and an effective communicator

Key Responsibilities

• Performs functions relating to the administration, maintenance and support of the network and services provided to customers.
• Provides direct and front line support to customers as required via telephone.
• Provide technical and customer support functions in the Network Operations Centre (NOC).
• Coordinate the work of the field services team, partners and contractors to provision and test new customer services as well as resolve customer issues with services.
• Input, update and verify various databases and programs related to the job functions.
• Compiles and summarizes statistical reports that are related in level to the functions inherent in the position.
• Be safety and control conscious and aware of established control procedures, laws and regulations.
• Other duties as assigned.

Special Conditions

This position requires the incumbent to undergo a Criminal Records Check and submit a Canadian Police Clearance Certificate.

This is a permanent and / or contract to permanent position located in Montreal, QC or Toronto, ON (work from home until deemed safe) with an annual salary of $60,000.00 – $80,000.00 per annum. We are only considering qualified bilingual candidates (French / English) for this role. This role supports the shifts 8AM – 11PM.

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