NMU Regional Manager

Gordon Food Service - Canada; Delta; On-site; CAD 130,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Prescription Drug

EFAP Benefits

Full flex benefits program

RRSP match

Profit Sharing

Family culture

Job summary

Gordon Food Service is seeking a strategic leader to manage the National Multi Unit Account Management team in Delta, BC, aligning plans with NMU Directors to hit region sales goals.

The role focuses on KPI development, customer relationships, and expanding profitable opportunities while guiding onboarding and contract implementation. Strong leadership and cross-functional collaboration are essential for success.

Qualifications

• Experience leading a high-performance team.
• Proven ability to develop and monitor KPIs for sales teams.
• Ability to build loyalty and satisfaction with customers.

Responsibilities

• Lead a team of National Multi Unit Account Managers.
• Conduct strategic reviews to expand relationships and protect business.
• Establish quality standards and monitor KPIs for account management activities.
• Coordinate with cross-functional teams to improve customer experience.
• Assist in budgeting, goals, and target setting for designated areas.
• Serve as escalation point for service or operational issues.

Skills

Leadership

Strategic planning

Customer relationship management

Communication

Problem solving

Negotiation

Cross-functional collaboration

Job description

Position Summary

Utilizes strategic planning in collaboration with National Multi Unit Managers and NMU Director to achieve region sales goals. Develop and monitor key performance indicators and team member professional development. Oversee and provide direction to enhance relationships and growth opportunities with customers. The position provides strategic leadership and direction to the Canadian Multi Unit Account Management group by assessing opportunities and risks, developing key customer relationships, and initiating account strategies that build loyalty and satisfaction with our customers. Identifies customer targets, develops a process to maintain visibility with and build relationships with decision makers to foster future business opportunities. Develops future profitable sales, including matching new business opportunities with current service capacity, while maximizing the GFS value proposition. Plays a key role in Customer onboarding and new contract implementation.

What We Offer

• The salary range for this position is $130,000 to $150,000 plus a 20% bonus potential.
• Medical, Dental, Prescription Drug, and EFAP Benefits after 30 days of employment
• FULL flex benefits program
• Company matching RRSP
• Family culture
• Advancement opportunities
• Profit Sharing
• 129 year, family owned and operated company history

Location

The successful candidate should be able to commute to the Delta DC at least 4 days a week.

Essential Functions

• Lead a team of National Multi Unit Account Managers.
• Conducts strategic review of customer base to expand value and relationships to protect current business and leverage future profitable growth opportunities. Creates and coordinates corrective actions to adhere to the contractual agreement between GFS and the customer.
• Establishes quality standards for account management team activities and reviews Key Performance Indicators such as quality measurements, customer profitability, margin management, protocols and policies, and changes or enhances as necessary.
• Facilitates communication, cooperation, and teamwork between the Account Management team and other operational departments and management teams, partnering to ensure continuous improvement of the customer experience.
• Oversees appropriate aspects of planning and resource utilization for designated areas of responsibility and assists in the development of operational budgets, goals and targets.
• Serves as point of escalation for the Account Manager on issues of service breakdown or operational concern; acts as a liaison to the divisional leadership teams to ensure efficient, effective resolution; provides proactive consultation related to service opportunities.
• Develops a strategic selling approach with targeted potential customers to establish key customer relationships.
• Oversees strategic business reviews with Executive level Leadership within accounts.
• Performs other duties as assigned.

Knowledge / Skills / Abilities

• Ability to lead NMUAMs to understand and influence supply chain and technology alignment between GFS and our customer.
• Proven experience leading a high performance team
• Demonstrated high degree of leadership within previous roles and responsibilities.
• Ability to professionally interact with upper levels of management both internally and externally.
• Exceptional communication, influence and relationship skills.
• Results oriented with proven problem solving and issue resolution skills.
• Strong character and work ethic.
• Positive, flexible, and proactive approach to all work situations.
• Exceptional customer insight skills.
• Ambition, accountability, and drive.
• Focus on leadership skill development.

Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [e-mail] and use the words “Accommodation Request” in your subject line.