Nightly Extreme Weather Response Lead

Bissell Centre's Thrift Shop; Edmonton; Hybrid; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Health Maintenance Days

Employee and Family Assistance Program

Staff events and celebrations

Exclusive employee discounts

Job summary

Bissell Centre is seeking an Extreme Weather Response Coordinator to lead the nightly shuttle operations and supervise a team of six full-time staff plus casual relief, ensuring safe, trauma-informed service delivery for vulnerable community members.

The role requires a degree or diploma in a human services field with 2–3 years of frontline experience, First Aid/CPR, and strong crisis-management and teamwork abilities. You’ll join a dedicated team in Edmonton’s Extreme Weather Response program.

Qualifications

• Minimum degree or diploma in a human services field with 2–3 years of direct experience with vulnerable population.
• Valid Standard First Aid and CPR.
• Experience supervising diverse frontline teams, preferably in high-pressure environments.
• Strong knowledge of homelessness systems, harm reduction, client-centered and trauma-informed care, and culturally safe practices.
• Familiarity with financial empowerment, family support, FASD-informed practice and system navigation approaches an asset.
• Demonstrated ability to manage safety risks and respond effectively to crises.
• Strong data literacy and comfort with case management systems (Starting Point, ORBIT, or equivalent).
• Excellent interpersonal, communication, and conflict resolution skills.
• Culturally safe and trauma-informed practice, including understanding of Indigenous historical and intergenerational trauma.

Responsibilities

• Lead nightly operations of the Extreme Weather Response Shuttle, ensuring safe, timely, and trauma-informed service delivery.
• Oversee daily operations of the Extreme Weather Response Shuttle, staff assignments, attendance, and role coverage each shift.
• Liaise with bus operators, shelter staff, Transit Peace Officers, and Edmonton Police Service to coordinate service flow and respond to incidents.
• Monitor staffing levels and coordinate last-minute scheduling adjustments or call-ins as needed. If coverage cannot be found, cover the shift to ensure continued operations.
• Provide on-the-ground leadership and presence during shuttle operations to support staff and Community Members.

Skills

Staff supervision

Crisis response

Interpersonal communication

Conflict resolution

Trauma-informed care

Data literacy

Education

Degree or diploma in a human services field

Tools

Starting Point

ORBIT

Job description

Bissell Centre is seeking an Extreme Weather Response Coordinator to lead the nightly shuttle operations and supervise a team of six full-time staff plus casual relief, ensuring safe, trauma-informed service delivery for vulnerable community members.

The role requires a degree or diploma in a human services field with 2–3 years of frontline experience, First Aid/CPR, and strong crisis-management and teamwork abilities. You’ll join a dedicated team in Edmonton’s Extreme Weather Response program.