Extreme Weather Response Coordinator

Bissell Centre's Thrift Shop; Edmonton; Hybrid; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Health Maintenance Days

Employee and Family Assistance Program

Staff events and celebrations

Exclusive employee discounts

Job summary

Bissell Centre is seeking an Extreme Weather Response Coordinator to lead the nightly shuttle operations and supervise a team of six full-time staff plus casual relief, ensuring safe, trauma-informed service delivery for vulnerable community members.

The role requires a degree or diploma in a human services field with 2–3 years of frontline experience, First Aid/CPR, and strong crisis-management and teamwork abilities. You’ll join a dedicated team in Edmonton’s Extreme Weather Response program.

Qualifications

• Minimum degree or diploma in a human services field with 2–3 years of direct experience with vulnerable population.
• Valid Standard First Aid and CPR.
• Experience supervising diverse frontline teams, preferably in high-pressure environments.
• Strong knowledge of homelessness systems, harm reduction, client-centered and trauma-informed care, and culturally safe practices.
• Familiarity with financial empowerment, family support, FASD-informed practice and system navigation approaches an asset.
• Demonstrated ability to manage safety risks and respond effectively to crises.
• Strong data literacy and comfort with case management systems (Starting Point, ORBIT, or equivalent).
• Excellent interpersonal, communication, and conflict resolution skills.
• Culturally safe and trauma-informed practice, including understanding of Indigenous historical and intergenerational trauma.

Responsibilities

• Lead nightly operations of the Extreme Weather Response Shuttle, ensuring safe, timely, and trauma-informed service delivery.
• Oversee daily operations of the Extreme Weather Response Shuttle, staff assignments, attendance, and role coverage each shift.
• Liaise with bus operators, shelter staff, Transit Peace Officers, and Edmonton Police Service to coordinate service flow and respond to incidents.
• Monitor staffing levels and coordinate last-minute scheduling adjustments or call-ins as needed. If coverage cannot be found, cover the shift to ensure continued operations.
• Provide on-the-ground leadership and presence during shuttle operations to support staff and Community Members.

Skills

Staff supervision

Crisis response

Interpersonal communication

Conflict resolution

Trauma-informed care

Data literacy

Education

Degree or diploma in a human services field

Tools

Starting Point

ORBIT

Job description

Driven by a vision to eliminate poverty in our community, Bissell Centre’s data-driven approach is rooted in a deep belief in the dignity, strength, and potential of every individual. Through compassion, optimism, and strong relationships, our prevention and stabilization strategy and programs empower people by supporting our community to secure housing and build sustainable livelihoods. Our community comes from all walks of life, and so does our team—united by a shared commitment to create real, lasting change. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Currently, Bissell Centre is looking for an Extreme Weather Response Coordinator to join our dedicated Extreme Weather Response team as we journey with the Community towards an elimination of poverty. If you’re ready to bring your heart to a fast-paced, collaborative environment, join us in making an impact in our community.

How You’ll Make an Impact?

The Extreme Weather Response Coordinator provides nightly operational leadership for Bissell Centre’s participation in the City of Edmonton’s Extreme Weather Response.

This role directly supervises a team of six full-time Support Workers and a pool of casual relief staff delivering frontline services on the Extreme Weather Response Shuttle, which operates nightly to transport vulnerable Community Members to safe overnight shelters during periods of extreme cold.

The coordinator ensures smooth nightly operations, supports staff through on-site presence and debriefing, monitors safety, and participates in an on-call rotation with Bissell’s 24/7 supportive housing site to support after-hours incident response and coverage needs.

This is a hands-on, mobile leadership role ideal for someone with strong frontline experience, crisis response skills, and the ability to lead teams in fast-paced environments.

• Lead nightly operations of the Extreme Weather Response Shuttle, ensuring safe, timely, and trauma-informed service delivery.
• Oversee daily operations of the Extreme Weather Response Shuttle, staff assignments, attendance, and role coverage each shift.
• Liaise with bus operators, shelter staff, Transit Peace Officers, and Edmonton Police Service to coordinate service flow and respond to incidents.
• Monitor staffing levels and coordinate last-minute scheduling adjustments or call-ins as needed. If coverage cannot be found, the Coordinator would be expected to cover the shift to ensure continued operations.
• Provide on-the-ground leadership and presence during shuttle operations to support staff and Community Members.

What You’ll Bring?

• The successful candidate will have a minimum of a degree or diploma in a human services field with 2-3 years of direct experience working with the vulnerable population.
• Valid Standard First Aid and CPR.
• Experience supervising diverse frontline teams, preferably in high-pressure environments.
• Strong knowledge of homelessness systems, harm reduction, client-centered and trauma-informed care, and culturally safe practices.
• Familiarity with financial empowerment, family support, FASD-informed practice and system navigation approaches an asset.
• Demonstrated ability to manage safety risks and respond effectively to crises.
• Strong data literacy and comfort with case management systems (Starting Point, ORBIT, or equivalent).
• Excellent interpersonal, communication, and conflict resolution skills.
• Culturally safe and trauma-informed practice, including understanding of Indigenous historical and intergenerational trauma.

Why Choose Bissell Centre?

At Bissell Centre, we believe meaningful work starts with a supportive and inclusive culture. We value individuality, are guided by strong values, and are committed to supporting staff growth and wellbeing. We offer a competitive Total Rewards package that reflects our commitment, including:

• Health Maintenance Days
• Employee and Family Assistance Program (supporting mental and physical wellbeing)
• Staff events, committees and celebrations
• Exclusive employee discounts, including TELUS and Bell mobility plans, recreation centre memberships, Costco membership, CIBC banking perks, Perkopolis, Fresh Prep, and more

What You’ll Need Before Starting?

• Intervention Record Check
• Standard First Aid and CPR
• Drivers License
• Vehicle registration and proof of $2 million PLPD insurance Alberta

We thank all applicants for their interest. However, only candidates selected for interviews will be contacted.

Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.

Application Deadline: September 11th, 2026