Team Lead, Housing Services

Bissell Centre's Thrift Shop; Edmonton; Hybrid; CAD 34,000 - 49,000; Full time

Benefits offered by this job

Paid vacation

Health maintenance days

Extended health, dental, vision

Health Spending Account

Life insurance

Employee Assistance Program

Exclusive employee discounts

Paid time off for holidays

Job summary

Bissell Centre in Edmonton is seeking a Team Lead, Housing Services to provide day-to-day leadership within a housing and recovery-oriented program. You will supervise frontline staff, ensure trauma-informed and participant-centered service delivery, and coordinate daily operations to promote housing stability and wellness.

Reporting to the Manager, Housing Services, you will support individualized service plans, respond to emerging situations, and collaborate with internal and external partners

Qualifications

• Post-Secondary degree or diploma in a related field.
• Minimum 3 years of extensive employment experience in similar fields.
• Previous supervisory experience is an asset.
• Strong written/verbal communication and interpersonal skills.
• Experience working with high-risk populations and Indigenous cultures.

Responsibilities

• Provide day-to-day leadership and guidance to frontline staff in housing services.
• Coordinate daily activities and service delivery to meet participant needs.
• Support development of individualized service and recovery plans.
• Provide guidance when responding to complex participant situations and emerging concerns.

Skills

Communication

Interpersonal skills

Supervisory experience

Time management

Problem-solving

Computer skills

Education

Post-Secondary degree/diploma

Tools

Word

Excel

Database software

Job description

Driven by a vision to eliminate poverty in our community, Bissell Centre’s data-driven approach is rooted in a deep belief in the dignity, strength, and potential of every individual. Through compassion, optimism, and strong relationships, our prevention and stabilization strategy and programs empower people by supporting our community to secure housing and build sustainable livelihoods. Our community comes from all walks of life, and so does our team—united by a shared commitment to create real, lasting change. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Team Lead, Housing Services

Currently, Bissell Centre is looking for a Team Lead, Housing Services to join our dedicated Housing Services team as we journey with the Community towards an elimination of poverty. If you’re ready to bring your heart to a fast-paced, collaborative environment, join us in making an impact in our community.

Position: Permanent, Full-Time

Wage: $30.00/hour.

How You’ll Make an Impact?

Reporting to the Manager, Housing Services, the Team Lead provides day-to-day leadership and operational support within a housing and recovery-oriented program. The Team Lead supports frontline staff in delivering consistent, participant-centred, trauma-informed, and recovery-oriented services that promote housing stability, wellness, independence, and community connection.

The Team Lead provides direct supervision, coaching, and guidance to staff and supports the coordination of daily program operations, participant services, and responses to complex or emerging situations. The position ensures staff practices, documentation, and service delivery align with organizational policies, program expectations, funder requirements, and established standards of practice.

Working closely with the Manager, the Team Lead supports a safe, respectful, and recovery-oriented environment for participants and staff. The position contributes to individualized service planning, effective team communication, incident response, quality improvement, and collaboration with internal and external partners to ensure participants have access to appropriate supports and resources throughout their recovery journey.

• Provide day-to-day leadership and guidance to frontline staff in the delivery of housing and recovery-oriented services.
• Support consistent implementation of participant-centered, trauma-informed, culturally responsive, and recovery-oriented practices.
• Coordinate daily activities and service delivery to ensure participant needs, program priorities, and operational requirements are effectively addressed.
• Support staff in developing and implementing individualized service and recovery plans.
• Provide guidance and consultation to staff when responding to complex participant situations, emerging concerns, and changing support needs.
• Promote approaches that support housing stability, recovery, wellness, like-skills development, independence, and meaningful community connection.

What You’ll Bring?

• Post-Secondary degree or diploma in a related field.
• Minimum 3 years of extensive employment experience in similar fields
• Previous supervisory experience is an asset.
• Strong written/verbal communication and interpersonal skills, result oriented, applied time management, strong organizational and problem-solving skills.
• Demonstrate the ability to ensure quality services and program development.
• Strong attention to detail, accuracy and quality.
• Demonstrate competency in computer systems (Word, Excel, and database programs).
• Experience working with high-risk populations and an understanding of Indigenous cultures, history and current issues.

Why Choose Bissell Centre?

At Bissell Centre, we believe meaningful work starts with a supportive and inclusive culture. We value individuality, are guided by strong values, and are committed to supporting staff growth and wellbeing. We offer a competitive Total Rewards package that reflects our commitment, including:

• Paid Vacation of 3 weeks upon hire and 4 weeks after one-year continuous service with Bissell Centre.
• Health Maintenance Days (in addition to vacation)
• Extended health, dental, and vision coverage for you and your family
• Health Spending Account
• Life insurance and ADD for you and your dependents
• Benefits coverage during maternity/parental leave
• Employee and Family Assistance Program (supporting mental and physical wellbeing)
• Staff events, committees and celebrations
• Exclusive employee discounts, including TELUS and Bell mobility plans, recreation centre memberships, Costco membership, CIBC banking perks, Perkopolis, Fresh Prep, and more
• Paid time off for optional general holidays

We thank all applicants for their interest. However, only candidates selected for interviews will be contacted.

Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.

Application Deadline: September 11th, 2026