night supervisor - hotel

Coastal Inn Moncton/Dieppe; Dieppe; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading hospitality establishment is seeking a Night Supervisor to manage hotel operations during late shifts. The ideal candidate will ensure smooth coordination between departments, assist guests with their needs, and provide exceptional customer service in a fast-paced environment. We welcome candidates who are organized, reliable, and have a secondary school graduation certificate to apply for this exciting position.

Qualifications

• High school graduation is essential.
• Prior experience in hospitality is beneficial.
• Must be available for shift or on-call work.

Responsibilities

• Co-ordinate activities and establish work schedules.
• Register guests and manage reservations.
• Provide customer service and handle payments.

Skills

Client focus

Interpersonal awareness

Organized

Team player

Reliability

Education

Secondary (high) school graduation certificate

Tools

Word processing software

Spreadsheet

Database software

Job description

• Education:

Education

• Secondary (high) school graduation certificate

Work setting

• Urban area
• Relocation costs not covered by employer
• Hotel, motel, resort
• Hospitality industry

Tasks

• Co-ordinate activities with other work units or departments
• Establish work schedules and procedures
• Perform same duties as workers supervised
• Prepare and submit reports
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
• Assist clients/guests with special needs
• Take, cancel and change room reservations
• Register arriving guests and assign rooms
• Provide information on hotel facilities and services
• Process group arrivals and departures
• Process guests' departures, calculate charges and receive payments
• Perform light housekeeping and cleaning duties
• Co-ordinate work activities with other departments
• Balance cash and complete balance sheets, cash reports and related forms
• Answer telephone and relay telephone calls and messages
• Clerical duties (i.e. faxing, filing, photocopying)
• Provide general information about points of interest in the area
• Follow emergency and safety procedures
• Contact customers to deliver requested wakeup calls
• Provide customer service
• Maintain an inventory of vacancies, reservations and room assignments

Computer and technology knowledge

• Word processing software
• Spreadsheet
• Multi-line switchboard
• Internet
• Database software
• Central reservation system (CRS)

Transportation/travel information

• Own transportation
• Public transportation is available

Work conditions and physical capabilities

• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Flexibility
• Initiative
• Interpersonal awareness
• Judgement
• Organized
• Team player
• Reliability
• Are you available for shift or on-call work?
• Are you available for the advertised start date?
• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?
• What is the highest level of study you have completed?

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