Night Shelter Housing Advocate

The Mustard Seed; Calgary; On-site; CAD 15,000 - 18,000; Part time

Benefits offered by this job

Employee and Family Assistance Program

Job summary

The Mustard Seed in Foothills Shelter, Calgary, AB is seeking a Housing Focused Shelter Worker to walk with guests facing trauma and barriers to housing. You will connect them to internal and external resources to help them exit the shelter sustainably.

This permanent part-time role involves crisis intervention, case management, conflict resolution, and maintaining a safe, respectful environment for participants while supporting meals, cleanliness, and daily shelter operations.

Qualifications

• 1 year of experience working with a marginalized population.
• Experience working within the culture of the inner city and/or with the less fortunate.
• A demonstrated passion to be involved in ending homelessness in Alberta is essential.
• Follow organizational protocols of front-line programs to completion.
• Experience doing case management & advocacy is considered an asset.
• Able to multi-task and demonstrate organizational skills with shifting priorities.
• Experience working in a volunteer-based organization is considered an asset.
• Strong communication (written and verbal) and conflict resolution skills.
• Customer service experience an asset.
• A self-starter with the ability to work in a cross-functional team.
• Strong desire to work with a marginalized and vulnerable population.
• Desire to serve in a Christian Street ministry.

Responsibilities

• As the first point of contact for participants seeking support, you will be expected to provide excellent service that promotes dignity, kindness, and equity for all.
• Respond quickly to individuals in crisis, both inside and outside the building. This includes, but is not limited to, physical or mental health concerns, anger and aggression, and interpersonal crises.
• Use case management tools to help shelter/drop-in participants work on short-term and long-term goals in relation to housing.
• Enforce shelter rules, expectations, and suspensions with participants when necessary.
• Practice conflict resolution and facilitate reconciliatory conversations.
• Provide support to community members seeking shelter by addressing basic needs.
• Assist with daily meal programs.
• Assist with various janitorial and maintenance tasks as needed to uphold the cleanliness and functionality of the shelter.
• Ensure the daily operation of the shelter, including tasks such as laundry, cleaning common areas, operating the locker room, conducting security checks, and supervising shelter activities.
• Model healthy relationships with community participants and volunteers through active listening, advising, providing appropriate referrals, and being open to spiritual conversations.
• Be a supportive and proactive member of the team, including volunteers and other visitors.
• Participate in staff training, attend staff meetings, and have one-on-one sessions with supervisor.
• Collect data and maintain accurate client records in HMIS using FDARP.
• Submit incident reports when necessary.
• Respect proper boundaries with participants.
• Provide and maintain a safe, clean environment for respite, for adult community participants.
• Take initiative and use critical thinking to assess situations and make appropriate decisions to support participants.
• Through a person-centered approach, you will encourage community participants to seek resources and services that support them in achieving their goals.
• Adhere to the privacy and confidentiality standards as outlined by FOIP and the Health Information Act.
• Perform other duties as assigned.

Skills

Crisis intervention

Case management

Conflict resolution

Communication

De-escalation

Multi-tasking

Volunteer coordination

Christian ministry

Tools

HMIS

FDARP

MS Office

Two-way radio

SafeTALK

First aid

NVCI

FOIP

Job description

The Mustard Seed in Foothills Shelter, Calgary, AB is seeking a Housing Focused Shelter Worker to walk with guests facing trauma and barriers to housing. You will connect them to internal and external resources to help them exit the shelter sustainably.

This permanent part-time role involves crisis intervention, case management, conflict resolution, and maintaining a safe, respectful environment for participants while supporting meals, cleanliness, and daily shelter operations.