Night Operations - Dispatch

Bison Transport Inc.; Winnipeg; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Wellness Program

Extracurricular sports teams

Coaching and training

Job summary

Bison Transport Inc. in Winnipeg is seeking a Night Operations dispatcher to oversee all Dispatch activity for the assigned shift, focusing on Highway Dispatch and Customer Service.

The desk handles afterhours non-routine or time-sensitive issues with a high volume of team drivers and cross border functions. The ideal candidate has prior dispatch experience, excels in communication, planning, and problem solving, and can multitask in a fast-paced environment.

Qualifications

• Prior dispatch experience required.
• Experience in cross-border operations is advantageous.
• Customer service experience in a similar setting.
• Well organized with strong communication and timeliness.
• Demonstrated attention to detail and planning skills.
• Ability to multitask in a fast-paced environment.
• Strong interpersonal and analytical problem-solving abilities.

Responsibilities

• Identify and resolve all non-routine, time-bound operational issues occurring afterhours.
• Prioritize tasks based on sensitivity and respond accordingly.
• Interface with Dispatch, Planning, Customer Service and others to ensure satisfaction.
• Manage all afterhours communications for Highway operations and customer service.
• Document and report all issues to the appropriate departments.
• Manage all inbound inquiries and provide excellent customer service.

Skills

Dispatch experience

Cross-border operations

Customer service

Communication

Timeliness

Attention to detail

Problem solving

Planning abilities

Multitasking

Interpersonal skills

Analytical thinking

Tools

Dispatch tools

CRM systems

Job description

The Night Operations position is responsible for overseeing all Dispatch activity for their assigned shift in the Night Operations department. This position will be primarily focused on Highway Dispatch and Customer Service.

The focus of this role is the identification and resolution of all non-routine or time-sensitive issues that arise after regular business hours. This desk deals with a high volume of team drivers and cross border functions. The Night Operations staff must display sound judgment and involve other operations staff in the resolution process, as they deem necessary.

Specific Responsibilities

• Identify and resolve all non-routine, time-bound operational issues occurring afterhours.
• Prioritize tasks based on sensitivity (emergency, non-routine, routine) and respond accordingly.
• Interface with Dispatch, Planning, Customer Service and other functional business units to ensure customer and driver satisfaction.
• Manage all afterhours inbound/outbound satellite, telephone, email, and in-person communications for Highway operations and customer service.
• Document and report all customer service, planning, and driver-related issues to the appropriate departments/personnel.
• Manage all incoming inquiries and provide excellent customer service according to Bison standards.

Our Ideal Candidate will possess

• Must have prior dispatch experience in order to be considered for this role.
• Experience in cross border operations is considered to be an asset.
• Dedicated experience providing customer service in a similar work environment.
• Well organized, an excellent communicator, and have a keen sense of timeliness.
• Demonstrated attention to detail, communication, problem solving, and planning abilities.
• Ability to multitask and to thrive in a fast-paced environment.
• Excellent interpersonal and communication skills.
• Proven analytical and critical thinking skills.
• Excellent problem-solving abilities.

This position follows a modified Night Shift schedule: Sunday to Tuesday, and alternating Wednesdays (every other week). Hours of work are 18:00 - 06:00 CT.

This job is classified under NOC Code: 14405.

Why Bison

• Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
• Dispersed work environments that promote a healthy work-life balance
• Meaningful and impactful work and projects with an essential service provider
• Join our engaging Wellness Program & extracurricular sports teams

About Bison

• Celebrating over 50 years in Business
• Active in giving back through Corporate Social Responsibility and Charitable Giving
• Committed to environmental sustainability

Bison Transport is committed to Diversity and Inclusion in the Workplace.