Night Manager — Overnight Hospitality Leader

Concord Hospitality Enterprises; Calgary; On-site; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive wages

Medical insurance

Life insurance

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality Enterprises is seeking a Night Manager for our Calgary Downtown property. You will plan, direct and coordinate all night operations, act as the on‑duty leader, and ensure service excellence throughout the overnight shift.

You will train and motivate night associates, handle escalated guest concerns, monitor safety and brand standards, and manage emergencies with a strong focus on guest experience and operational efficiency.

Qualifications

• Minimum of three years of experience as a supervisor or Front Office Leader in a full‑service hotel.
• Hospitality or Tourism program degree or equivalent qualification.
• Strong leadership, reliability, punctuality and safety commitment.
• A proven ability to train, coach and motivate a team.
• Commitment to delivering excellent hospitality experiences.
• Ability to troubleshoot and resolve issues quickly and effectively.
• Agile and able to shift priorities, including overnight coverage as required.
• Calm under pressure with excellent communication and teamwork.

Responsibilities

• Serve as the primary manager on duty during overnight hours and ensure smooth operations.
• Provide superior guest service and handle escalated guest concerns.
• Oversee night staff and ensure overnight checklists are completed.
• Lead, train, coach and engage night associates daily.
• Ensure safety, cleanliness, and brand standards across all areas.
• Manage incidents, emergencies and accurate reporting.

Skills

Leadership

Guest service

Communication

Team training

Flexibility

Education

Hospitality/Tourism degree

Tools

Opera PMS

Job description

Concord Hospitality Enterprises is seeking a Night Manager for our Calgary Downtown property. You will plan, direct and coordinate all night operations, act as the on‑duty leader, and ensure service excellence throughout the overnight shift.

You will train and motivate night associates, handle escalated guest concerns, monitor safety and brand standards, and manage emergencies with a strong focus on guest experience and operational efficiency.