Night Manager

Accor Hotels; Montreal; On-site; CAD 35,000 - 45,000; Full time

Job summary

Join a leading hotel brand as a Night Auditor in Montreal, where you'll provide exceptional customer service and manage nightly operations. This role requires strong communication skills and the ability to multitask effectively. Enjoy flexible working hours and numerous benefits while contributing to a welcoming atmosphere for guests.

Benefits

Discounted Food & Beverage

Discounted Accommodation

Accor's refer-a-friend bonus

Parental Leave Scheme

Employee Assistance Program

Qualifications

• Exceptional customer service experience in hotel Front Office.
• Excellent time management and multitasking skills.
• Strong verbal and written communication skills.

Responsibilities

• Conduct daily balancing and reconciliation across the night audit process.
• Provide exceptional customer service during check-in and check-out.
• Assist guests with luggage and concierge duties.

Skills

Customer Service

Time Management

Communication

Education

QLD Responsible Service of Alcohol (RSA) certificate

Tools

Opera

Job description

Company Description

About the Mercure brand

Mercure Hotels offer so much more than a place to find comfort and sleep –they are a portal to discovery, a springboard to exploration. Since its founding in 1973, Mercure has made it its mission to enlighten guests to the treasures of the location they are in. The network prides itself on offering high-quality standards with a true take on locality. From the moment guests arrive –– in one of our 950+ Hotels across 60+ countries –they are instantly immersed in a locally inspired atmosphere. Everything from the decorative design to a passion for local food and beverage discoveries is rooted in the unique features of each destination.

About Mercure Brisbane Spring Hill

TheMercure Brisbane Spring Hill islocated on the central city fringe, just minutes from the CBD, Brisbane River, SuncorpStadium and public transport. Overlooking the city skyline and Roma St Parklands, the Hotel features 179 spacious guest rooms with generous open-aired balconies, modern amenities, an outdoor swimming pool, fitness room, and an alfresco-style restaurant and bar.

Job Description

Your duties and responsibilities will include but are not limited to:

• Working overnight from 11pm to 7am, with the availability to work shifts across the 7 days, including weekends and public holidays.
• Conduct daily balancing and reconciliationacross the night audit process.
• Provide exceptional customer service by responding to guest requests promptly, efficiently and courteously during check-in, check-out and for the duration of our guests' stay.
• Maintaining procedures in relation to credit and cash transactions and accounting documentation.
• Assist guests with luggage and other concierge duties as required.
• Actively resolve complaints and challenges presented by guests.

Qualifications

• Exceptional customer service experience, preferably within a hotel Front Office department
• Excellent time management skills with the ability to multitaskwhilemaintaining high-level awareness ofyour surroundings
• A naturally confident personality with the ability to approach people and initiate conversation
• Competent computer skills (experience in Opera is desirable)
• Strong verbal and written communication skills
• Current QLD Responsible Service of Alcohol (RSA) certificate

Additional Information

Why work for Accor?

We are far more than a worldwide leader. We welcome you as youare and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. With 5400+ Hotels across 110+ countries, the opportunities are endless!

• Learn your Way - Access to our Accor Academy so you can learn while you earn!
• Work Your Way - Flexibility to ensure a work life balance!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation worldwide
• Accor's refer-a-friend bonus
• Accor's Parental Leave Scheme
• Access to our Employee Assistance Program

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