Guest Services Associate I - WorldMark Canmore

Travel-Leisure-Co; Canmore; Sur place; CAD 42 000 - 54 000; Plein temps

Résumé du poste

Travel + Leisure Co. in Canmore, AB, seeks a Guest Services Associate for the night shift. You will greet guests, complete registration, issue keys, and provide resort information, while processing cash and credit card transactions with accuracy.

You will maintain unit vacancy records, assist with reservations, and ensure safety and quality standards. Strong communication, cash handling, and multi-tasking are essential in a fast-paced resort environment.

Qualifications

• High School diploma or equivalent preferred.
• 1 year of guest services experience in hospitality/hotel/resort environment preferred.
• Ability to read, write and understand English.
• Basic math and cash handling procedures.

Responsabilités

• Promptly greet guests and complete registration, issue unit keys, and provide resort information.
• Process cash and credit card transactions; balance cash receipts and prepare reports.
• Handle check-out procedures, verify charges, and manage guest folios.
• Assist with reservations and respond to guest inquiries to ensure satisfaction.

Connaissances

Excellent communication

Organizational skills

Multi-tasking

Cash handling

Customer service

English literacy

PC skills

Microsoft Office

Front office system knowledge

Formation

High School diploma or equivalent

Outils

Microsoft Office

Front office system

Description du poste

We Put the World on VacationTravel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.Seeking candidates for 3rd shift (Night Shift) two days a week and evening shifts.The Guest Services Associate will be responsible for providing excellent guest service as it pertains to guest registration/checking out of resort. He/She will promptly address guest service needs, provide resort information and area attraction details and directions, maintain unit vacancy inventory, reservations, and room assignments, process guest folios, collect payment, and accurately manage cash receipts. He/she will maintain the company’s expected high quality standards and will follow all safety protocols as dictated by company policy and maintain Canadian Centre for Occupational Health and Safety (CCOHS), including the Workplace Hazardous Materials Information System (WHMIS) regulations.Essential Job FunctionsResponsibilities include, but are not limited to:• Responsible for the Guest Services function of the resort: Promptly greet guests in a friendly and professional manner. Complete guest registration process, issue unit keys, and provide resort information and area attractions details and directions. Accurately process all cash and credit card transactions in accordance with established procedures. Balance all cash receipts and work performed during shift and perform a bucket check on shift, post all guest charges, complete cashier and other reports, preparing deposit, and counting/securing of assigned bank. Complete check-out procedures, compute bills, verify that the correct charges and credits are posted to the corresponding guest folio, collect payment and makes changes as required. May routinely reserve and confirm guest reservations for individuals and/or groups that are requested either by phone or from within the company; process cancellations, revisions, and information updates on changes. Make pre-arrival informational calls to booked incoming guests, confirm and cancel reservations for guests and answer a variety of questions for guests pertaining to their reservations. Provides quotes for room rates (35% time)• Maintain positive guest, owner and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Resolve guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiries or concerns to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (35% time)• Ensure compliance with: Operational Compliance, Safety & Security, Resort Operating Procedures, Guest Service Department Operating Procedures, and Standard Operating Procedures. (15% time)• Cultivate a “Count On Me” Culture: Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (10% time)• Performs other duties as needed. (5% time).Travel RequirementsTravel is not a requirement for this position. If training is required off site, it will be local and be about half to full day of time.Minimum Requirements and Qualificationsa) Education• High School diploma or equivalent preferredb) Training requirements• N/Ac) Knowledge and skills• Organizational Skills.• Excellent communication skills.• Acquires job skills and learns company policies and procedures to complete routine tasks.• Ability to read and comprehend routine instructions, short correspondence and memos.• Ability to give high priority to customer service.• Ability to solve problems with a minimum of supervision.• Ability to read, write and understand English.• Basic office skills helpful including basic math, proper cash handling procedures.• Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff.• Ability to multi-task and work in a fast paced environment.• Must be people oriented and able to work independently or with others as needed.• Must be detail oriented.d) Technical Skills• PC Skills and Knowledge• Ability to use basic office equipment including Fax, copier, printers• Microsoft Office: Word, excel, outlook• Key systems• Hotel Hospitality Front office system knowledge a plus• Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboarde) Job experience• 1 year of guest services experience in a hospitality/hotel/resort environment preferred and/or• 1 year of customer service experience in service or retail environment preferredUnless there is a legal requirement, experience will be accepted for the education requirement.Where Memories Start with YouHospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.