Night Bellperson

Accor; Victoria; On-site; CAD 27,651 - 39,382; Full time

Benefits offered by this job

Employee benefit card with global discounts

Exclusive Employee and Friends & Family discounts

Complimentary meal during shifts

Comprehensive wellness programs

Job summary

A leading hospitality firm in Victoria is seeking a Porter. The successful candidate will be responsible for delivering guest items, providing information about hotel facilities, and ensuring a friendly and prompt service experience. Candidates should have experience in guest services, a valid BC Class 5 driver's license, and strong knowledge of local attractions. This physically demanding role also requires impeccable grooming and the ability to lift heavy items.

Qualifications

• Minimum one year of experience as a Porter or in service demanding luxury standards.
• Valid BC Class 5 driver's license required.

Responsibilities

• Deliver guests' luggage and facilitate their stay.
• Respond promptly to guest requests and inquiries.
• Maintain knowledge of hotel amenities and local attractions.
• Ensure guest safety and security protocols are followed.

Skills

Guest/customer service experience

Knowledge of local attractions

Impeccable grooming and presentation

Education

Post-secondary education in Hospitality

Job description

Overview

Company Description: Recognized as the #1 Best Canadian Hotel in Travel + Leisure's 2024 World's Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city's Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Fairmont Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list, and regionally focused cocktail culture. World-famous Tea at the Empress is served in the Lobby Lounge with stunning harbour views. The magnificent property completed a $60+ million restoration in 2017 that celebrated its proud history while moving the hotel into a new era of modern luxury and transforming the iconic property into a must-visit destination. In 2023, the property introduced a revamped Fairmont Gold Experience, including a major renovation to the Fairmont Gold floor. 88 Fairmont Gold rooms and a newly renovated lounge are ready to accommodate guests. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural and expansive beauty. Historic Hotels Worldwide recognizes the property's prestigious grounds as the Top 25 Most Magnificent Gardens in the World.

What Is In It For You

• Employee benefit card offering discounted rates at Accor properties worldwide and additional benefits for Fairmont and Raffles colleagues
• Exclusive Employee and Friends & Family Discounts at Fairmont Empress Hotel
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Opportunity to develop your talent and grow within your property and across the world!
• Complimentary meal during your shift through our Colleague Dining Program
• Complimentary uniform laundering
• Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks
• Access to our company-matched Defined Contribution Pension Plan (DCPP)
• Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
• Hourly pay rate of $24.33

Job Description

• Responsible for the delivery of guests to their room, luggage, messages and any other items for delivery within the hotel
• Provides a friendly greeting, using guest’s name and welcome to the property
• Timely response to special requests
• Very informative about all facilities, without being asked
• Knowledgeable regarding local area attractions and shopping services
• Offers to hang garment bag and place luggage on luggage stand or in appropriate area
• Explains safety and security features of the hotel while rooming the guest
• Inquires about and addresses additional needs that the guest may have
• Learns guest’s name and uses it frequently
• Offers to fill ice bucket
• Explains the features and functions of the room including ceiling fans and temperature controls
• Gracious acknowledgement of guests at all times
• Prompt response for assisting departing guests; if not within five minutes, the guest is notified of the time
• Converse with guest while rooming and departing guests
• Upon check out, offers to have valet car brought to entrance or assist with other transportation
• Takes responsibility for guest inquiries and problems
• Performs shoe shine duties when needed
• Performs pick up and delivery of guest luggage to and from off-site areas
• Records all deliveries and storage of items efficiently and accurately
• Unload luggage from tour busses and transport to guest rooms
• Ensures that the security of the hotel is maintained through participation in the Emergency response procedures and ensures only registered guests and patrons use the Reception Lobby
• Other duties as assigned
• Delivers overnight menu requests to guest rooms

Qualifications

• A minimum of one (1) year of recent experience (in the last 5 years) as a Porter or Doorperson, or in a position demanding a luxury standard of constant guest/customer service. Individuals pursuing or having completed a post-secondary education in Hospitality require a minimum of four (4) months' of recent experience as stated above.
• A valid BC Class 5 driver's license (must provide a drivers’ abstract reflecting a history of responsible driving)
• Comprehensive and current knowledge of local attractions, events, restaurants and transportation information
• Impeccable grooming and presentation

Additional Information

Physical Aspects of Position (include but are not limited to): The position of Porter is physically demanding and has a direct impact on the security of our employees and guests. The successful applicant must be physically capable of performing repetitive work, as well as lifting and carrying heavy loads (average 50 lbs). The successful applicant must be comfortable working the majority of the time outdoors in all elements.