Night Auditor l Part Time l Novotel Toronto Centre

Silver Hotel Group; Toronto; On-site; CAD 21,000 - 30,000; Part time

Benefits offered by this job

Education Reimbursement

Annual Wellness Credit

Team Member Referral Program

Leadership Development

Team Building Events

Hotel Stay Discounts

Culture of Recognition

Job summary

Novotel Toronto Centre is seeking a Part Time Night Auditor to join our front desk team. You will act as the first point of contact at night, perform check-in/out processes, and balance accounts from shifts while assisting guests with requests.

Strong customer service, computer literacy, and Excel skills are required. The role includes evening and overnight shifts, including weekends, with opportunities for growth within Silver Hotel Group.

Qualifications

• Minimum customer service experience preferred.
• Proficient with Excel and basic accounting principles.
• OPERA PMS knowledge is preferred but not required.

Responsibilities

• Provide excellent customer service to guests at night.
• Greet guests, manage check-in/check-out procedures.
• Answer inquiries and process reservations via phone and system.
• Balance revenue and settlements nightly and reconcile transactions.
• Maintain security of guest information and room keys.
• Perform night audit functions and reset systems for next day.

Skills

Customer service

Detail-oriented

Organized

Communication skills

Multi-tasking

Tools

Excel

OPERA PMS

Job description

Night Auditor

Novotel Toronto Centre is currently hiring a Part Time Night Auditor to join our dynamic team! The Night Auditor is the first point of contact at nightand theduties include acting as a Front Desk Agent, balancing accounts from shifts, and assisting hotel guests with requests.

What We Offer

• Work with like-minded team members who are passionate about their work and keep things fun, every day!
• Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
• A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
• Education Reimbursement for you (and your children!)
• Annual Wellness Credit
• Team Member Referral Program
• Leadership Development
• Team Building Events
• Culture of Recognition Program
• Hotel Stay Discounts

Key Responsibilities

• Provides excellent customer service to all guests;
• Welcomes and greets all guests, and executes check-in and check-out procedures;
• Answers guest inquiries and provide assistance in a professional manner;
• Answers all incoming phone calls and processes new reservations;
• Accurately follows all cash handling procedures;
• Adheres to all department and Company policies and procedures;
• Ensures guest security by proper handling of guest room keys and personal information;
• Administers all night audit functions;
• Balances all revenue and settlement accounts nightly;
• Ensures that all daily transactions are reconciled and accounted for in accordance with set policies and procedures;
• Maintains files and resets the system for the next day of operations;
• Follows up on guest requests and resolves problems promptly;
• Performs any other job-related duties as assigned.

What We are Looking for...

• Passion for customer service, enthusiastic, detail-oriented, computer literate, fast learner;
• Organized and able to work in a fast-paced, multi-tasking environment;
• Proficient in using a computer, good knowledge of excel and basic accounting principles;
• Excellent communications skills, written and oral;
• Works well under pressure in a changing environment;
• Ability to work with minimal supervision;
• OPERA PMS knowledge preferred;
• Able to stand for an 8-hour shift;
• Must be able to work evenings and overnights including weekends and holidays;
• The shift will be 11:00 pm to 7:00 am and must be flexible from 9:00 pm to 9:00 am.

This posting is for current vacancy.

About Novotel

Newly renovated Novotel Toronto is nestled in the historic district of Old Town Toronto. At Novotel Toronto Centre variety of services makes any stay exceptional with a true European touch. The Hotel is minutes from Toronto’s major attractions, theatre and concert facilities, Harbourfront and a myriad of shopping and dining options. Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Our unique bedding is a major asset in all 262 rooms of the hotel. Café Nicole & Lounge Bar serves dishes from our simple yet generous menu refreshed in line with the seasons in our comfortable stylish setting. It’s a 4-star comfort in the heart of the St. Lawrence Neighborhood with cobblestone streets and gastronomical international treats from the market.

About Us

https://www.silverhotelgroup.com/

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels.At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional!

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9480.The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.