Night Auditor

InnVest Hotels; Northeastern Ontario; On-site; CAD 42,000 - 54,000; Full time

Job summary

InnVest Hotels is seeking a Night Auditor to join its team. The role focuses on guest service, balancing accounts, and nightly processing within a large portfolio of diverse properties across Canada.

The Night Auditor will register guests, balance charges, audit postings, and prepare deposits while maintaining payment accuracy and strong customer service. Flexible shifts and overnights are required.

Qualifications

• Previous front office or accounting experience required.
• Proficient with Microsoft Word, Excel, network systems.
• Strong data entry, analytical and communications skills.
• Ability to recognize and correct guest service issues in a courteous and professional manner.
• Proven ability to be organized, multi-task and prioritize; ability to work within deadlines.
• Completion of High School, GED or equivalent.
• Ability to work flexible shifts (weekday or weekend overnights).

Responsibilities

• Consistently provides exceptional customer service by exceeding guests expectations.
• Register guests and check out, settle accounts and verify payments.
• Verify and balance daily charges for all departments and balance house accounts.
• Run nightly processing and reset systems for the next day.
• Audit all income postings and charges.
• Record and balance staff and house charges.
• Prepare and transmit credit card deposits.
• Process city ledger work to accounting.
• Run accounts receivable reports and provide next day reports to relevant teams.
• Address guest complaints promptly and effectively.
• Communicate guest needs to team members and departments.
• Follow emergency procedures for fire, power, and weather events.
• Adhere to health and safety guidelines and standards.

Skills

Front office experience

Accounting experience

MS Word

MS Excel

Data entry

Analytical skills

Communication skills

Organization skills

Education

High School diploma or GED

Tools

Network systems

Job description

With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL. From roadside inns to luxury urban properties, we are also experientially diverse.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrival l ed opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

The duties and responsibilities for the Night Auditor include, but are not limited to the following:

• Consistently provides exceptional customer service by exceeding guests expectations.
• Register guests into their guest rooms as per reservations & checks out guests and settles accounts; collects and verifies payments – cash, debit and credit and maintaining a float.
• Verify and balance daily charges for all departments to customer folios, master accounts and house; accounts; make corrections as needed to ensure required documentation is obtained.
• Run computer through nightly processing sequence to reset for next day's use in balancing for applicable functions.
• Audit all income postings and charges.
• Record and balance staff and house charges.
• Prepare and transmit credit card deposits.
• Process city ledger work to accounting.
• Run accounts receivable reports; providing next day reports to the Front Office, Executive Office and other departments as required.
• Takes ownership of all guest complaints and rectify the complaint quickly and efficiently;
• Communicates information regarding Guests’ needs to other Team Members and Departments.
• Follow established written emergency procedures for fire, power failure, water and gas line ruptures, and severe weather conditions
• Adhere to all health and safety guidelines and standards.

COMPETENCIES WE ARE SEEKING:

• Previous front office or accounting experience required
• Proficient with Microsoft Word, Excel, network systems
• Strong data entry, analytical and communications skills
• Ability to recognize and correct guest service issues in a courteous and professional manner
• Proven ability to be organized, multi-task and prioritize; ability to work within deadlines
• Completion of High School, GED or equivalent
• Ability to work flexible shifts (weekday or weekend overnights)

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.

Pay range for our various positions takes into account multiple factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; education and certifications, work location and other business and organizational needs.

Team Player

: Works well as a member of a group

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well