Guest Service Agent

Courtyard by Marriott; Toronto; On-site; CAD 29,000 - 30,000; Part time

Job summary

InnVest Hotels is seeking a Guest Service Agent for on-site duties at our Toronto-area property. You will welcome guests, register arrivals, handle payments, and coordinate with housekeeping to maintain accurate room status.

Strong English communication, a service-oriented attitude, and flexibility to work day/evening/night shifts, including weekends, are required. A high school diploma and a professional work ethic are valued; training will cover safety and hotel systems.

Qualifications

• Excellent written and verbal communication in English.
• Strong organizational and interpersonal skills.
• Familiarity with computerized systems or hotel management software.
• Demonstrated guest service mindset with a desire to exceed expectations.

Responsibilities

• Greet guests and provide a welcoming environment.
• Register guests, assign rooms, and manage reservations and check-in/check-out processes.
• Process payments and maintain accurate guest accounts.
• Coordinate room status with housekeeping and maintenance.
• Ensure adherence to safety and cash-handling policies.

Skills

English communication

Guest service

Organization

Communication

Education

High School Diploma

Job description

• On-site
• Pay or shift range: $20.91 CAD to $21.41 CAD Pay range for our various positions takes into account multiple factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; education and certifications, work location and other business and organizational needs.
• Full Service Hotels
• Part-Time
• Requisition #: GUEST003612

Description

THE OPPORTUNITY:

GUEST SERVICES AGENT

THE ROLE:

The Guest Service Representative position is generally responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with housekeeping and maintenance to ensure room status reports are current and up to date.

The duties and responsibilities for the Guest Service Representative include, but are not limited to the following:

• Create a welcoming environment for our guests.
• Register guests and assign rooms, accommodating special requests whenever possible.
• Complete pre-registration and blocking of rooms for reservations/guest arrival.
• Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
• Understand room status and room status tracking.
• Know room locations, types of rooms available, and room rates.
• Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
• Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures.
• Process guest check-outs.
• Post and file all charges to guest, master, and city ledger accounts.
• Work closely with all hotel departments to improve service delivery and efficiency.
• Coordinate guestroom maintenance work with the engineering and maintenance division.
• Report any unusual occurrences or requests to the manager or supervisor.
• Know all safety and emergency procedures, is aware of accident prevention policies.
• Ensure the work environment is tidy and well organized at all times (lobby).
• Adhere to all health and safety guidelines and standards

COMPETENCIES WE ARE SEEKING:

• Excellent written and verbal communication skills in English
• Excellent organizational, interpersonal and administration skills
• Proficient or familiar with computerized systems
• Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations
• Present a high degree of professional work ethic and image
• High school graduate or equivalent
• Availability to work day, evening and night shifts any day of the week including weekends and holidays

Pay range for our various positions takes into account multiple factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; education and certifications, work location and other business and organizational needs.

InnVest Hotels is an inclusive employer. People with disabilities are encouraged to apply, and accommodations are available upon request throughout the hiring process. InnVest is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. However, only applicants selected for an interview will be contacted.

THE COMPANY:

InnVest Hotels manages a portfolio of 100 hotels across 18 internationally recognized brands, making us Canada’s largest independent hotel owner. Our management team also oversees day-to-day operations at nearly 90 additional hotels, making InnVest the largest independent operator in the country. Our properties span from Vancouver, BC to Corner Brook, NL, and range from roadside inns to luxury urban hotels, offering a diverse and dynamic hospitality experience.

At InnVest, our mission is simple: deliver outstanding guest experiences and strong returns on quality hospitality investments. A career with us provides unique growth opportunities and invaluable exposure to Canada’s largest independently owned and operated hotel portfolio.