Room Attendant

comfort inn by choice hotel; Truro; On-site; CAD 21,000 - 28,000; Full time

Job summary

InnVest Hotels is seeking a Housekeeping Room Attendant to ensure guest rooms are consistently fresh and welcoming. Responsibilities include cleaning and servicing rooms, replenishing supplies, and assisting guests with genuine service while following safety procedures.

The role supports a team environment and may involve deep cleaning tasks, with emphasis on health and safety guidelines and brand standards across our Canadian hotels.

Qualifications

• Previous hotel cleaning and customer service experience is an asset.
• Ability to move, lift, and carry up to 25 pounds.
• Ability to reach overhead and bend, stand for extended periods.
• Flexible shifts including nights, weekends, and holidays.
• Strong organizational, time management, and interpersonal skills.
• Good literacy and communication skills.

Responsibilities

• Clean and service assigned guest rooms in a timely and organized manner according to hotel procedures and brand standards.
• Provide genuine service and assistance to guests.
• Maintain room attendant cart, replenishing items as required.
• Follow safety procedures and wear protective equipment when needed.
• Respond to housekeeping room cleaning requests promptly.
• Keep the supervisor updated on work progress and alert them to repairs.
• Work as part of a team and communicate with other departments to ensure quality and service.
• May assist with deep cleaning projects.
• Adhere to all health and safety guidelines.

Skills

Hotel cleaning

Customer service

Teamwork

Time management

Communication

Physical stamina

Job description

The Housekeeping Room Attendant is responsible to make sure our guest rooms are always ‘fresh and welcoming’ for our guests.

ACTIVITIES:

The duties and responsibilities for the Housekeeping Room Attendant include, but are not limited to the following:

• Clean and service assigned guest rooms in a timely and organized manner according to hotel procedures and brand standards.
• Provide genuine service and assistance to guests.
• Maintain room attendant cart, replenishing any items as required.
• Always follow established safety procedures and wear protective equipment when needed. Respond to housekeeping room cleaning request from either guest or management in a timely and efficient manner.
• Keep your supervisor updated on work progress and alert them to any repairs needed.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• May assist with deep cleaning projects.
• Adhere to all health and safety guidelines and standards.

COMPETENCIES WE ARE SEEKING:

• Previous hotel cleaning and customer service experiences are an asset
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand or walk for an extended time period
• Flexible attitude to scheduled shifts – the incumbent may need to work nights, weekends and/or holidays
• Flexible and energetic with the ability to work under pressure
• Literacy skills – reading, writing, and oral
• Outstanding organizational, time management, and interpersonal skills
• Work well independently and in a team environment with minimum supervision
• Self-motivated, honest, creative, capable of working in a team environment

InnVest Hotels is an inclusive employer. People with disabilities are encouraged to apply, and accommodations are available upon request throughout the hiring process. InnVest is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. However, only applicants selected for an interview will be contacted.

THE COMPANY:

With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of over 90 hotels also making InnVest the largest independent operator of hotels in Canada.InnVest’s portfolio is geographically diverse with hotels from Victoria, BC to Corner Brook, NL. From roadside inns to luxury urban properties, we are also experientially diverse.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently‑owned and operated hotel portfolio.