Night Auditor

Comfort Inn by Choice Hotels; Greater Sudbury; On-site; CAD 23,000 - 33,000; Full time

Job summary

InnVest Hotels in Canada is seeking a Night Auditor to join our front office team. You will check guests in and out, balance daily transactions, and produce nightly reports. The ideal candidate has front office or accounting experience, proficiency in Word and Excel, strong data entry and communication skills, and the ability to handle guest issues with courtesy.

Flexible overnight shifts are required. We offer an inclusive workplace and opportunities within Canada's largest independent hotel

Qualifications

• Previous front office or accounting experience required
• Proficient with Microsoft Word, Excel, network systems
• Strong data entry, analytical and communications skills
• Ability to recognize and correct guest service issues in a courteous and professional manner
• Proven ability to be organized, multi-task and prioritize; ability to work within deadlines
• Completion of High School, GED or equivalent
• Ability to work flexible shifts (weekday or weekend overnights)

Responsibilities

• Consistently provides exceptional customer service by exceeding guests expectations
• Register guests into their guest rooms as per reservations & checks out guests and settles accounts; collects and verifies payments – cash, debit and credit and maintaining a float
• Verify and balance daily charges for all departments to customer folios, master accounts and house; accounts; make corrections as needed to ensure required documentation is obtained
• Run computer through nightly processing sequence to reset for next day's use in balancing for applicable functions
• Audit all income postings and charges
• Record and balance staff and house charges
• Prepare and transmit credit card deposits
• Process city ledger work to accounting
• Run accounts receivable reports; providing next day reports to the Front Office, Executive Office and other departments as required
• Takes ownership of all guest complaints and rectify the complaint quickly and efficiently;
• Communicates information regarding Guests’ needs to other Team Members and Departments.
• Follow established written emergency procedures for fire, power failure, water and gas line ruptures, and severe weather conditions
• Adhere to all health and safety guidelines and standards
• InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.

Skills

Front office experience

Accounting experience

Data entry

Communication skills

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Network systems

Job description

With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL. From roadside inns to luxury urban properties, we are also experientially diverse.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

The duties and responsibilities for the Night Auditor include, but are not limited to the following:

• Consistently provides exceptional customer service by exceeding guests expectations.
• Register guests into their guest rooms as per reservations & checks out guests and settles accounts; collects and verifies payments – cash, debit and credit and maintaining a float.
• Verify and balance daily charges for all departments to customer folios, master accounts and house; accounts; make corrections as needed to ensure required documentation is obtained.
• Run computer through nightly processing sequence to reset for next day's use in balancing for applicable functions.
• Audit all income postings and charges.
• Record and balance staff and house charges.
• Prepare and transmit credit card deposits.
• Process city ledger work to accounting.
• Run accounts receivable reports; providing next day reports to the Front Office, Executive Office and other departments as required.
• Takes ownership of all guest complaints and rectify the complaint quickly and efficiently;
• Communicates information regarding Guests’ needs to other Team Members and Departments.
• Follow established written emergency procedures for fire, power failure, water and gas line ruptures, and severe weather conditions
• Adhere to all health and safety guidelines and standards.

COMPETENCIES WE ARE SEEKING:

• Previous front office or accounting experience required
• Proficient with Microsoft Word, Excel, network systems
• Strong data entry, analytical and communications skills
• Ability to recognize and correct guest service issues in a courteous and professional manner
• Proven ability to be organized, multi-task and prioritize; ability to work within deadlines
• Completion of High School, GED or equivalent
• Ability to work flexible shifts (weekday or weekend overnights)

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.

Pay range for our various positions takes into account multiple factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; education and certifications, work location and other business and organizational needs.

Qualifications

Behaviors

Preferred

Team Player : Works well as a member of a group

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well