Night Auditor

Silver Hotel Group; Mississauga; On-site; CAD 35,000 - 55,000; Full time

Job summary

An exciting opportunity awaits as a Night Auditor at a vibrant hotel group! In this role, you will be the first point of contact for guests during the night, ensuring exceptional customer service and smooth operations. You'll balance accounts, manage reservations, and assist guests with their inquiries in a fast-paced environment. Join a family-owned company that values creativity, teamwork, and fun, while enjoying perks like education reimbursement and hotel stay discounts. If you thrive in a dynamic setting and are passionate about hospitality, this position is perfect for you!

Benefits

Education Reimbursement

Annual Wellness Credit

Team Member Referral Program

Leadership Development

Team Building Events

Culture of Recognition Program

Hotel Stay Discounts

Qualifications

• Passion for customer service and detail-oriented.
• Proficient in Excel and basic accounting principles.

Responsibilities

• Provide excellent customer service and assist guests with requests.
• Balance accounts and perform night audit functions.

Skills

Customer Service

Detail-Oriented

Computer Literacy

Communication Skills

Organizational Skills

Ability to Work Under Pressure

Fast Learner

Tools

OPERA PMS

Excel

Job description

Night Auditor

We are currently hiring a Night Auditor to join our dynamic team! The Night Auditor is the first point of contact at night and the duties include acting as a Front Desk Agent, balancing accounts from shifts, and assisting hotel guests with requests.

What We Offer

• Work with like-minded team members who are passionate about their work and keep things fun, every day!
• Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun!
• A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world.
• Education Reimbursement for you (and your children!)
• Annual Wellness Credit
• Team Member Referral Program
• Leadership Development
• Team Building Events
• Culture of Recognition Program
• Hotel Stay Discounts

Key Responsibilities

Reporting to the Guest Services Manager or designate:

• Provides excellent customer service to all guests;
• Welcomes and greets all guests, and executes check-in and check-out procedures;
• Answers guest inquiries and provides assistance in a professional manner;
• Answers all incoming phone calls and processes new reservations;
• Accurately follows all cash handling procedures;
• Adheres to all department and Company policies and procedures;
• Ensures guest security by proper handling of guest room keys and personal information;
• Administers all night audit functions;
• Balances all revenue and settlement accounts nightly;
• Ensures that all daily transactions are reconciled and accounted for in accordance with set policies and procedures;
• Maintains files and resets the system for the next day of operations;
• Follows up on guest requests and resolves problems promptly;
• Performs any other job-related duties as assigned.

What We Are Looking For...

• Passion for customer service, enthusiastic, detail-oriented, computer literate, fast learner;
• Organized and able to work in a fast-paced, multi-tasking environment;
• Proficient in using a computer, good knowledge of Excel and basic accounting principles;
• Excellent communication skills, written and oral;
• Works well under pressure in a changing environment;
• Ability to work with minimal supervision;
• OPERA PMS knowledge preferred;
• Able to stand for an 8-hour shift;
• Must be able to work evenings and overnights including weekends and holidays;
• The shift will be 11:00 pm to 7:00 am and must be flexible from 9:00 pm to 9:00 am.

TownePlace Suites Mississauga-Airport Corporate Centre

TownePlace Suites Mississauga-Airport Corporate Centre is an Extended Stay Hotel, conveniently located just minutes south of Toronto Pearson International Airport. It’s ideal for business and leisure travellers seeking a convenient yet productive stay in Ontario.

About Us

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition.

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process.