Night Auditor

RECRUITMENT PARTNERS; Edmonton; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a dynamic team as a Night Auditor in a charming Boutique Hotel, where your role is crucial to ensuring a seamless guest experience during the night shift. This position offers the opportunity to engage with guests, manage financial transactions, and maintain the hotel's high standards of service. With a focus on personalized attention, you will be at the forefront of creating memorable stays for guests while ensuring all operations run smoothly. If you thrive in a fast-paced environment and have a passion for hospitality, this role is perfect for you. Embrace the chance to make a difference in the hospitality industry and grow your career in a supportive setting.

Qualifications

• High School Diploma required; hospitality management education is a plus.
• Previous hotel front desk experience preferred.

Responsibilities

• Ensure smooth hotel operations during night shift, including guest check-ins.
• Perform night audit procedures and reconcile financial transactions.
• Provide exceptional customer service and address guest inquiries.

Skills

Customer Service

Night Audit Procedures

Problem-Solving Skills

Property Management Systems

Accounting Knowledge

Education

High School Diploma

Hospitality Management Certification

Tools

Hotel Software

Job description

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Night Auditor

Category: Office Administration / Support
Location: Edmonton, AB
Work Type: Permanent / Full Time
Posted On: Dec 5, 2024

Description

Night Auditor

Our client is searching for a Night Auditor for their Boutique Hotel to join their team. This role will be responsible for ensuring a smooth operation of the hotel during the night shift, including guest check-ins and check-outs, auditing financial transactions, and providing exceptional customer service. A successful candidate will recognize the unique atmosphere of a Boutique Hotel, and offer personalized service to maintain the brand.

Your success will be defined by your ability to:

• Greet and assist guests with check-ins and check-outs, ensuring an efficient and welcoming process
• Address and resolve guest inquiries, requests and complaints promptly, providing personalized service
• Provide guests with information about hotel amenities, local attractions, and other services
• Perform night audit procedures to ensure the accuracy of guest charges, payments, and other transactions
• Reconcile all hotel financial transactions from the day, including billing, payments, and room rates
• Verify and balance room revenue, restaurant charges, and other financial transactions in the property management system
• Prepare nightly reports for management, highlighting any discrepancies and unusual transactions
• Assist in maintaining an accurate record of daily cash, credit, and debit transactions
• Ensure all hotel systems are functioning properly during the night shift
• Complete security checks of the property, ensuring the safety and security of guests and staff
• Assist with inventory control and ordering of supplies when needed
• Coordinate with the front office team and management to ensure all guest needs are met
• Communicate any maintenance issues or special requests to appropriate departments
• Provide a thorough handover of responsibilities to the morning shift

Your strengths include:

• A High School Diploma or equivalent is required
• Further education or certification in hospitality management is an asset
• Previous experience in hotel front desk operations or guest services is preferred
• Strong knowledge of property management systems and other hotel software
• Basic knowledge of accounting, finance, and auditing processes
• Ability to work independently with minimal supervision, demonstrating strong problem-solving skills

If you are interested in this role and meet the above criteria, please click the “Apply” button to send your resume directly to Lily Brooks.

Recruitment Partners Inc. is an Alberta-based, Alberta-focused recruitment firm dedicated to building long-term relationships while securing top talent for Alberta’s best employers.