Night Audit / Front Desk

Panorama Mountain Resort; Panorama Mountain Village; On-site; CAD 25,000 - 30,000; Full time

Job summary

Panorama Mountain Resort is seeking a Night Audit - Front Desk team member to welcome lodging guests and manage overnight operations in Panorama, BC. You will learn about resort events and local activities, delivering a friendly, efficient first impression to guests.

The role features evening to morning shifts from 10:00pm to 8:00am, with duties including guest check-in/out, billing accuracy, and answering inquiries. Experience in hospitality and strong communication are valued.

Qualifications

• Industry knowledge preferred.
• Computer skills; SMS software knowledge preferred.
• Able to maintain composure when dealing with guest or staff concerns.
• Ability to communicate effectively and prioritize tasks.
• Must be able to stand for long periods.
• Must be able to work overnight shifts.

Responsibilities

• Promote resort principles and guest service philosophies.
• Sell accommodations, services, and resort amenities.
• Assist with various accounting functions required to close out the current day’s records.
• Ensure all transactions are posted correctly and balance at the end of the day.
• Produce audit reports for accounting.
• Verify room charges; receive nightly close outs.
• Oversee journal entries.
• Follow all emergency procedures.
• Register guests efficiently and pleasantly.
• Maintain accurate guest bills and explain charges.
• Create reservations when Reservations Department is closed.
• Assist with guest questions and problems.
• Answer hotel switchboard professionally and friendly.
• Maintain key security and coordination of dispersed keys.

Skills

Industry knowledge

Computer skills

Effective communication

Stand for long periods

Overnight shifts

Tools

SMS software

Job description

Description:

You are the initial welcome party for our lodging guests! All our Night Audit - Front Desk employees provide one of the first impressions of Panorama Resort for our guests. In this role you will become knowledgeable about our resort events & activities as well as the surrounding area. A friendly, efficient, and outgoing personality is the perfect fit for this role. The Night Audit primary shifts are evening from 10:00pm to 8:00am.

Essential Functions:

• Promote resort principles and guest service philosophies.
• Sell accommodations, services, and resort amenities.
• Assist with various accounting functions required to close out the current day’s records.
• Ensure all transactions are posted correctly and balance at the end of the day.
• Produce audit reports for the Accounting.
• Verify room charges Receive nightly close outs.
• Oversee journal entries.
• Follow all emergency procedures.
• Register guests efficiently and pleasantly.
• Maintain accurate guest bills and be able to explain charges.
• Create reservations when Reservations Department is closed.
• Assist with guest questions and problems.
• Answer hotel switchboard in a professional and friendly manner
• Maintain key security and coordination of dispersed keys.

Experience/Requirements:

• Experience/Requirements:
• Industry knowledge preferred.
• Computer skills, SMS preferred.
• Able to maintain composure when dealing with Guest or Staff concerns.
• Ability to communicate effectively & prioritize.
• Must be able to stand for long periods of time.
• Must be able to work overnight shifts.