Front Desk Night Audit/Front Desk

Courtyard-By-Marriott; Markham; On-site; CAD 32,000 - 46,000; Full time

Job summary

Courtyard-By-Marriott in Markham requests a Guest Service Representative to welcome guests, register them, assign rooms, and handle special requests. You will manage pre-registration, room status, and charges while coordinating with housekeeping and maintenance to ensure smooth operations.

The role requires strong English communication, professional presentation, and flexibility to work day, evening, or night shifts, including weekends and holidays.䈀

Qualifications

• Excellent written and verbal communication in English.
• Strong organizational, interpersonal and administration skills.
• Proficient with computerized hospitality systems.
• Demonstrated knowledge of guest service and a commitment to exceeding guest expectations.
• Present a professional work ethic and image.
• Availability for day, evening and night shifts, including weekends and holidays.

Responsibilities

• Create a welcoming environment for guests.
• Register guests and assign rooms, accommodating special requests when possible.
• Complete pre-registration and block rooms for reservations/arrival.
• Understand and apply credit, check-casing, and cash-handling policies.
• Understand room status and tracking; know room types and rates.
• Use suggestive selling to promote rooms and services.
• Coordinate room status with housekeeping and maintenance teams.
• Take reservations in-house and by phone, understand cancellation procedures.
• Process guest check-outs and post charges to guest and company accounts.
• Work with hotel departments to improve service delivery and efficiency.
• Report safety issues and ensure compliance with health and safety guidelines.

Skills

Excellent English communication

Organizational skills

Interpersonal skills

Computerized systems

Guest service experience

Shift availability

Education

High school diploma or equivalent

Job description

The duties and responsibilities for the Guest Service Representative include, but are not limited to the following:

• Create a welcoming environment for our guests.


• Register guests and assign rooms, accommodating special requests whenever possible.


• Complete pre-registration and blocking of rooms for reservations/guest arrival.


• Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.


• Understand room status and room status tracking.


• Know room locations, types of rooms available, and room rates.


• Use suggestive selling techniques to sell rooms and to promote other services of the hotel.


• Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.


• Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures.


• Process guest check-outs.


• Post and file all charges to guest, master, and city ledger accounts.


• Work closely with all hotel departments to improve service delivery and efficiency.


• Coordinate guestroom maintenance work with the engineering and maintenance division.


• Report any unusual occurrences or requests to the manager or supervisor.


• Know all safety and emergency procedures, is aware of accident prevention policies.


• Ensure the work environment is tidy and well organized at all times (lobby).


• Adhere to all health and safety guidelines and standards.

COMPETENCIES WE ARE SEEKING:

• Excellent written and verbal communication skills in English


• Excellent organizational, interpersonal and administration skills


• Proficient or familiar with computerized systems


• Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations


• Present a high degree of professional work ethic and image


• High school graduate or equivalent


• Availability to work day, evening and night shifts any day of the week including weekends and holidays